Raul Jacinto Email & Phone Number

Alberta, Canada

- Unloads general merchandise from delivery trucks coming from Distribution Centers- Efficiently segregates merchandise according to store departments- Neatly replenishes inventories/stocks, merchandises, and arranges products as to daily requirements (promotions, clearances, features, etc) in an efficient and orderly manner- Organizes excess inventories in an assigned warehouse area for future stocking- Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution- Ensures strict adherence to safety and food hygiene standards- Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use- Upholds the organization’s mission and core values- Participates in continuous process improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards- Demonstrates flexibility in completing/adjusting to work assignments based on customer requests and meeting daily delivery schedules

- Complies with all testing procedures and strictly adhere to company policies using careful judgment- Checks in testing candidates, verifies identification, and explains the exam process- Proctors/invigilates candidates while testing- Troubleshoots with internal departments to fix technical issues

Calgary, Alberta, Canada

Calgary, Alberta, Canada

- Front line customer service representative for our client (Cabela's/Bass Pro Shops)- Created orders, returns, exchanges, refunds, and other transactions for customers through our telephone ordering system- Provided information, alternate item suggestions, and upsell items for customers that needed more information on certain products

- Handles POS transactions; cashier duties, daily sales transactions and reports- Responsible for daily merchandising and shelf stocking- Assists customers regarding product details- Includes customer service by directing customers to correct areas in the store and develops personal relations to keep them coming back

Philippines

- Audits Customer Service Representatives who deal with providers and members from the US as to the accuracy of information provided regarding their medical and pharmacy benefits- Conducts coaching sessions with the representatives in case of lapses in information provided

Philippines

- Provides accurate medical policy benefits and claim information to members of Aetna Medical Insurance through telephone inquiries

Singapore

- Managed the hospital’s Dental department- Trained and managed dental nurses- Performed service recovery on discontented patients

Hong Kong

- Set up meetings for our consultants to meet with expatriates in Hong Kong to further strengthen their financial portfolios and pension plans. Increased the business of the consultant I was assigned to more than double

Hong Kong

- Headed the golf retail store at the Hong Kong International Airport- Boosted sales of the retail store by coming up with regular contests and promotions for travelers/customers- Was the in house golf instructor providing quick lessons to attract more customers to purchase merchandise and use our facility- Handled 4 retail sales representatives in a golf retail store inside the Hong Kong International Airport.- Operated and demonstrated the in-house golf simulator which resulted in doubling the sales output of the store by attracting more customers- Handled the POS and generating daily sales reports

Hong Kong

- Initially stationed at the airport clinic of the Hong Kong International Airport to attend to and provide first aid to passengers and employees then promoted to handle all clinics in the territory- Part of the on-call team who was alerted for emergencies occurring inside the terminals- Working alongside the Clinical Director, I ensured all clinics all over town were running smoothly and provided top notch medical service

Hong Kong

- Using the telephone medium, I set up appointments with CEOs, Managing Directors, and CFOs to meet our consultants to discuss and invite them to join The Economist Regional Business Group

Philippines

- General dentistry practice- Perform dental examinations prior to procedures- Oversee sterilization of equipment and instruments- Handled appointment taking, payments, and follow up appointments