Experienced IT Support Specialist providing support for walk-in, telephone, on-site, and electronic service requests. Key responsibilities and skills include:• Assisting with network (wired and wireless) connectivity• Troubleshooting hardware issues and assisting users with software installation and support• Managing e-mail, IM, and administrative account requests while addressing any issues users may encounter• Assisting with user login issues, such as 2FA via DUO and in-house back-end software • Distribution to authentication problem resolution• Proficient in Customer Service(Service-Now), DUOAdmin, Microsoft Azure AD(Entra ID), Bomgar BeyondTrust• Utilizing strong communication and listening skills to comprehend and effectively handle customer concerns• Demonstrating tact and diplomacy when addressing customers' concerns- Proficient in basic troubleshooting of Oracle PeopleSoft systems- Provide user support for wireless and wired network issues, including use of HPE Aruba ClearPass- Collaborate with the End Point Team on preliminary diagnostics and pre-escalation assessments- Support the Security Team in the compromised account resolution processInclude personal/work projects: Testing Windows 11 Ent Deployment and AD integration on IT Devices, Building Better Snow internal tools, managing and Track consultant's call activity using data analysis tool