Jack Baldwin Email & Phone Number

Sydney, Nsw, Au

Sydney

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Effectively manage all assigned clients throughout their contract.Negotiate and secure renewal contracts, with the goal of increasing seat account value. Meet/exceed quarterly retention targets.Identify and execute upsell opportunities within existing client base.Generate new business opportunities through referrals, lapsed clients, IRD leads, inbounds and proactive selling Conduct face-to-face meetings with sign-off contact and other key contacts throughout the course of each contract/ project. Build and develop longstanding client relationships with key contacts. Monitor progress and outcomes to ensure highest quality solutions are delivered.Actively seek clients with upsell opportunities, and provide these clients with valuable propositions help drive client revenue.Identify and resolve client issues.Conduct half-yearly review meetings with primary and key contacts to ensure we are delivering a valuable service to the client.Work with the client services team to ensure that all clients are appropriately serviced.Represent IRD in a professional manner at all times .Other projects as directed by the Managing Director from time to time.

Responsibilities include: Effectively manage all assigned clients throughout the course of each subscription• Negotiate and secure renewal contracts, with the goal of increasing seat numbers and fees• Meet/exceed quarterly retention targets of 80% revenue• Identify and execute upsell opportunities within existing client base• Follow the account management structure with each client, including implementation meetings and renewal meetings• Conduct face-to-face meetings with sign-off contact and other key contacts throughout the course of the subscription• Build and develop longstanding client relationships with key contacts

Responsibilities included: Responding to inbound client requests within a half hour of receipt Conducting outbound follow up calls to ensure maximum use of the tool, obtaining useful feedback regarding value derived & sales generated to be used at renewal Resolving any technical issues clients faced accessing the online interface  Conducting phone meetings and meet face to face with individual users of the service and conduct onsite trainings on how to utilise the service to its maximum potential

Bachelor Of Business, Marketing / International Business

Education record