Jack Benson Email & Phone Number

Responsible for overseeing nfrastructure's IT environment, including Cloudtricity, and our application practice, including Oracle eBusiness Suite and Business Intelligence.

Clifton Park, NY

Responsible for overseeing nfrastructure's Cloud Computing Environment that supports our external customers, assisting customers transitioning to nfrastructure's managed services and the internal IT Operations that support our own employees.

Albany, New York Area

As Director of CNS, I managed a large operation that provided network and workstation services to NYS customer agencies through rate-based, managed services. The scope of this environment was about 1,000 locations (850 wired sites), 33,000 workstations and 54,000 end-users. The service offerings included LAN/WAN networking, remote client and SSL VPN.

Albany, New York Area

Managed the day-to-day operation of the enterprise customer network serving about 1,000 sites, 56,000 users and 33,000 workstations. This managed service includes Windows Active Directory services, Internet access, Level 2 & 3 support, LANs/WANs, and remote (client VPN & SSL VPN) access. Participated in the development of an Implementation Advanced.

Albany, New York Area

Managed the consolidation of agencies’ networks, under the Human Services Application Service Center, serving 1,000 sites supported by the Department of Labor, Department of Health, the Office of Temporary and Disability Assistance and the Office of Children and Family Services. Responsible for all facets of day-to-day data communications network.

Albany, New York Area

Managed the Department’s statewide data communications network. Responsible for the design, operations and performance of the network serving about 80 sites, including four call centers. Responsible for operation of inter-agency gateways, WANs/LANs, dial-up access and self-service kiosks. Managed legacy IBM Series/1 environment, IBM 3270 terminal.

Albany, New York Area

In the absence of a manager, took the lead role for the Department’s network in terms of design, operation and performance.

Albany, New York Area

Supervised the Department’s Level 1 help desk, scheduled and coordinated hardware installations, and recommended configurations for office automation equipment.

Albany, New York Area

Worked on all facets of application and/or system design, development and implementation. Skills focused on COBOL, IBM JCL, IBM Utilities and CICS.

Albany, New York Area

Worked on all aspects of survey management, including the design, selection and validation of a sample. Responsibilities included development of quality control procedures, analysis of estimates including application of statistical techniques, and drafting narrative reports, which presented findings on manpower supply and demand, and significance to the.