Jack Binder Email & Phone Number

United States

Collaborated with marketing and sales teams to develop a comprehensive scope of work for a loyalty program, ultimately enhancing customer retention and engagement within the automotive industry.Conducted a thorough audit of customer-facing resources, working closely with relevant departments to identify areas for improvement and ensure alignment with the loyalty program's goals.Actively participated in cross-functional meetings with various teams, including marketing, sales, product development, and customer service, to ensure that the loyalty program harmonized with the broader company strategy.Cataloged and organized video media content for multiple model years, establishing an accessible and well-structured database to facilitate marketing and customer engagement efforts.Employed data analytics tools to analyze customer journey data, uncovering valuable patterns and insights that informed the development of the loyalty program and enhanced customer experiences.Gathered and analyzed customer feedback from diverse channels such as surveys, reviews, and social media to gain insights into customer sentiments and preferences, guiding adjustments to the loyalty program and marketing strategies.Generated comprehensive reports summarizing audit findings, data analysis results, and customer feedback insights, offering actionable recommendations to optimize the customer journey and loyalty program, ultimately boosting customer satisfaction and loyalty in the automotive industry.

Auburn Hills, Michigan, United States

Supply first call resolution for Windows 10 software and peripherals forCanadian and United States employees.Utilize SC3 ticketing system to record and track client incidences.Install and configure data-tracking software and provide applicationsupport for clients.Collaborated with team members to streamline internal processes andprocedures, resulting in increased efficiency and productivity in servingclients.Performed system reviews on enterprise platforms to meet latestcybersecurity policies.Formulated and designed computer systems using data modeling,information engineering and structured analysis.

Auburn Hills, Michigan, United States

Participate in new team developments for communication software.Communicate with customers via written correspondence.Internally document cases and requests through multiple software programs.Troubleshoot vehicle software and infotainment issues.Provide a positive customer experience.

Rochester, Michigan, United States

Ensure the safety and well-being of a group of university residentsProvide basic counseling services to provide mental wellnessPromote and enforce rules of housing policy to a group of residentsCreate an environment and community of safety and inclusion for a diverse groupof students

Auburn Hills, Michigan, United States

Assist on set of commercial shoots Analyze/interpret data to evaluate post and campaign effectivenessWrite/publish written content (Press Release, Interview response)Create content for multiple social media outlets (Facebook, Instagram, etc)

Rochester, Michigan, United States

Provide soft security Service patrons with concessionsEnsure athletic events run smoothlyUsher patrons to their seats Assist athletes with proper timing and ensuring the proper equipment is available.

Warren

Revise locations to ensure packages are in transit to proper locationEnsure no hazardous materials are shipping outTake detailed look at shipping orders to avoid missing any shipping order numbersEnter in long lists of numbers correctlyEnsure patrons receive their packages on time, efficiently, and are charged correctly

Clinton Twp

Provide customer service to a multitude of people Prepare food for a variety of different dishesLead a team of crew members to efficiently clean and maintain a busy work environment Count stock to ensure a proper amount of goods for customers Bartend and create a welcome and inviting atmosphereEnsure a clean, safe, and inviting environment

Clinton Twp.

Clean/Maintain golf kartsService patrons with a clean courseService patrons with concessions

Clinton Twp

Assist patrons in a variety of social occasions Service food and beveragesMaintain a clean work and social environmentCater to specific requests of patronsAssist cooks in preparing dishes for numerous people

Bachelor'S Degree, Marketing, Senior (Graduate Summer 2022)

Activities and Societies: Residential Assistant Member of Resident Life Association Future Leader Dog Raisers Volunteer Radio Spokesman.

Dual Enrollment, Dual Enrolled Student

Activities and Societies: Balanced early college classes while still attending highschool Classes taken: Mythology Public Speaking Film.

Education record

Activities and Societies: National Honors Society Track and Field Art Club AP Courses: World History European History American History.