Jack Chan Email & Phone Number

Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Leading L1 monitoring team under several regions (Global Team), managing overall operation performance such as response service level, agent productivity and quality performance.- Performing business performance analysis to identify service gap. Work on strategic planning and corrective action to close the operational loop.- Handling second level.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Service partner management, monitoring service center pending job and driving their performance.- Prepare system guideline for service center and coordinate system training.- Prepare monthly newsletter to all service partner and internal staff.- Dealing with vendor on office assets, equipment, renovation, tenancy agreement and etc.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Role as Team Captain to backup Team Manager on daily monitoring task and assisting on managing team members performance.- Handling customer enquiries, handling second level escalation and support different language team when business required.- Handling project such as inquiries analysis, pending case to identity service gap.- Committed in Buddy program.