Customer facing role, primarily processing business partner purchase orders via telephone and email Using SAP Business OneMy secondary role is responsibility for maintaining Amazon Vendor, Amazon Seller and eBay accounts.- Manually processing Amazon Vendor orders, taking into account accurate pricing, stock levels, and Minimum Order Quantities.- Invoicing Amazon via the Vendor account.- Monitored and amended listing pricing, images, and details.- Responded to customer… Show more Customer facing role, primarily processing business partner purchase orders via telephone and email Using SAP Business OneMy secondary role is responsibility for maintaining Amazon Vendor, Amazon Seller and eBay accounts.- Manually processing Amazon Vendor orders, taking into account accurate pricing, stock levels, and Minimum Order Quantities.- Invoicing Amazon via the Vendor account.- Monitored and amended listing pricing, images, and details.- Responded to customer questions and issues.- Disputing shortage claims where required.- Reviewing returned Vendor, Seller, and eBay products and issuing refunds if necessary.- Liaise with 3rd party agency Push-Pull to expand sales outreach on both Amazon accounts.Other roles include- Uploading new product listings and images for the website of sister company Touchstone Tonewoods.- Updating and maintaining multiple spreadsheets; Amazon and eBay pricing calculators; Amazon vendor shortage disputes; Reverb b-stock inventory lists; Returns requests.- Filing claims with delivery partners UPS and Royal Mail when deliveries are lost, damaged, or delayed.- Assessing product return requests and requesting return labels from UPS.- Testing and providing opinions on sample products as potential stock items- Occasional warehouse tasks such as packing orders, unloading of container deliveries, and annual stocktake. Show less