Jack Cooper Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Desktop support; to the exacting standards dictated to by head office, in the office areas, executives and the dealing room floor.Software experience; Office 2007-13, Lotus notes, Bloomberg, IRESS, Reuters, Blackberries and iPhone technology.Assisted with outlook migrations, windows 7 migrations and trade floor PC builds.Relocated groups of users between.

Mayo Group Sydney

Provided Face to face support as the single point of IT assistance I was responsible for all break fix tasks for Mayo Group which needed to be handled in a calm and professional mannerManage the IT assets, spare desktops, phones and peripherals. This included ordering new stock and disposing of older obsolete materials.Training the Staff on new.

Mcgraw Hill, Sydney

Provided deskside and remote support to users on several of McGraw’s sites. Resolved account issues utilising their Account directory and exchangeApplying the McGraw Hill system images to all deployed devices for either the Finance or Education branches of the company.Installation of both static desks and hot desk configurations for users, including Targus.

Sydney, Australia

Resolution of calls escalated by the service centre to a level two field technician.Resolution of problems and subsequent call logging using both the in house Connect Wise ticketing system and the client’s remedy system. Handled varying versions of Windows OS and office suites. As well as each client’s individual imaging systems.Rebuilding of machines to.

Diploma, Network And System Administration/Administrator

Hsc

Completed years 7 through 12