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Over ten years of experience in communications, client/customer relations, and campaign/project management.Excellent interpersonal and communication skills, with a confident, resilient approach.Able to multitask with superb time management and great attention to detail.An accomplished freelance writer/content creator, I have worked on a variety of global and national projects with BuzzFeed, Harper’s BAZAAR, and Twitter/X.Proficient in Microsoft Office programs, Google suite, Adobe InDesign, JIRA, Medallia, Zendesk, and most Salesforce platforms.
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Community And Events LeadPartfulManchester, Gb
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Customer Marketing & Brand ManagerPimberly Jun 2024 - PresentManchester Area, United KingdomPimberly is an exciting, fast-growing tech business revolutionising the market for powerful, cloud-based software, with an enviable list of customers including JD Sports, Monsoon, MUJI, Build-A-Bear, and Harvey Nichols.Key Responsibilities:- Plan and execute customer communications and marketing strategies to boost engagement and create brand advocates.- Develop a customer reference program with case studies, ROI statements, and reviews showcasing the value of the Pimberly platform.- Manage Pimberly's social media accounts posting regular updates, news & events, blog posts etc. - Coordinate customer events, including conferences, meet-ups, and monthly webinars.- Collaborate with operations teams to enhance the customer onboarding program.- Create strategies and messaging for up-sell/cross-sell campaigns to promote new features, as well as curating and issuing multiple monthly newsletters to segmented audiences lists. -
Regional Marketing LeadPlay'N Go Jan 2024 - May 2024Managing all Marketing for the UK, Central & Western Europe. Working as an ‘internal marketing agency’ collaborating with a variety of internal stakeholders to design and create multi-channel marketing campaigns to drive growth and meet both client needs and internal goals. -
Member Experience Specialist (Global)Wework Jan 2022 - Jan 2024RemoteInternal Communications:Acting as the escalation point for member and employee queries, I was responsible for reactive and planned comms, coordinating with global teams (Billing, IT, Sales, and more) to maintain consistent brand messaging.Community Management:As the ‘voice of WeWork,’ I specialised in comms regarding the WeWork app and digital platforms, delivering timely solutions within SLAs. I monitored and responded to social media posts, presenting weekly feedback reports to leadership. I also tracked success using tools like JIRA, Medallia, and Salesforce.Project Management:I lead multiple projects, such as onboarding teams to Salesforce and Unbabel, providing training, and maintaining the knowledge base. I also assisted in managing a team of 40 remote contractors based globally. -
Member Experience Specialist (Emea)Wework Jul 2020 - Dec 2021RemoteLiaising with cross-functional departments including (but not limited to) Billing, Building Technology, Facilities, IT, Sales, and Security (if support requests require additional collaboration to resolve). I worked closely with remote teams based all over the world to organise clear and consistent communication to members and employees alike. Tracking all activity in Salesforce Service Cloud, often supported by work management platforms such as Asana, Monday and Trello.
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Community & Events LeadWework Feb 2019 - Jul 2020Manchester, United KingdomDeveloped and executed exclusive events, experiences, and engagement strategies across four Manchester locations to grow and retain the community. Organized panel discussions, networking events, and celebrations like Christmas, Eid, and Pride to position WeWork as an inclusive, welcoming workplace.Led in-person tours, sold individuals desks, digital memberships and private office spaces. Facilitated pre-move-in meetings, and conducted move-out interviews, reporting feedback to internal stakeholders.Managed daily building operations at One St. Peter’s Square (c. 1100 desks), building relationships with members through regular check-ins and meetings. Reviewed feedback (Medallia, NPS) to drive improvements, coordinating with third parties (e.g. CBRE and Savills) to maintain standards.
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Account ManagerBrazen Pr Jun 2017 - Jan 2019Manchester, United Kingdom -
Communications Manager - Uk & IrelandHolidaypirates Group Jun 2016 - Jun 2017Berlin, Germany -
Senior Account ExecutiveM&C Saatchi Talk Jul 2014 - Jun 2016London, United Kingdom -
Account ExecutiveEdelman May 2013 - Jun 2014London, United Kingdom
Jack Murphy Skills
Frequently Asked Questions about Jack Murphy
What company does Jack Murphy work for?
Jack Murphy works for Partful
What is Jack Murphy's role at the current company?
Jack Murphy's current role is Community and Events Lead.
What is Jack Murphy's email address?
Jack Murphy's email address is ja****@****aten.de
What are some of Jack Murphy's interests?
Jack Murphy has interest in Writing, Design, Fashion, Civil Rights And Social Action, Social Media, Television, Literature, Arts And Culture, Advertising, Music.
What skills is Jack Murphy known for?
Jack Murphy has skills like Social Media, Press Releases, Copywriting, Social Media Marketing, Advertising, Creative Direction, Indesign, Television, Fashion Writing, Sales, Digital Marketing, Digital Media.
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Jack Murphy
I Recruit The Best Talent For Project Services (Project Controls, Planning, Risk & Cost Management) Within Uk Infrastructure, Defence And NuclearLiverpool -
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