Jack Murphy Email & Phone Number

Manchester, Gb

Manchester Area, United Kingdom

Pimberly is an exciting, fast-growing tech business revolutionising the market for powerful, cloud-based software, with an enviable list of customers including JD Sports, Monsoon, MUJI, Build-A-Bear, and Harvey Nichols.Key Responsibilities:- Plan and execute customer communications and marketing strategies to boost engagement and create brand advocates.- Develop a customer reference program with case studies, ROI statements, and reviews showcasing the value of the Pimberly platform.- Manage Pimberly's social media accounts posting regular updates, news & events, blog posts etc. - Coordinate customer events, including conferences, meet-ups, and monthly webinars.- Collaborate with operations teams to enhance the customer onboarding program.- Create strategies and messaging for up-sell/cross-sell campaigns to promote new features, as well as curating and issuing multiple monthly newsletters to segmented audiences lists.

Managing all Marketing for the UK, Central & Western Europe. Working as an ‘internal marketing agency’ collaborating with a variety of internal stakeholders to design and create multi-channel marketing campaigns to drive growth and meet both client needs and internal goals.

Remote

Internal Communications:Acting as the escalation point for member and employee queries, I was responsible for reactive and planned comms, coordinating with global teams (Billing, IT, Sales, and more) to maintain consistent brand messaging.Community Management:As the ‘voice of WeWork,’ I specialised in comms regarding the WeWork app and digital platforms, delivering timely solutions within SLAs. I monitored and responded to social media posts, presenting weekly feedback reports to leadership. I also tracked success using tools like JIRA, Medallia, and Salesforce.Project Management:I lead multiple projects, such as onboarding teams to Salesforce and Unbabel, providing training, and maintaining the knowledge base. I also assisted in managing a team of 40 remote contractors based globally.

Remote

Liaising with cross-functional departments including (but not limited to) Billing, Building Technology, Facilities, IT, Sales, and Security (if support requests require additional collaboration to resolve). I worked closely with remote teams based all over the world to organise clear and consistent communication to members and employees alike. Tracking all activity in Salesforce Service Cloud, often supported by work management platforms such as Asana, Monday and Trello.

Manchester, United Kingdom

Developed and executed exclusive events, experiences, and engagement strategies across four Manchester locations to grow and retain the community. Organized panel discussions, networking events, and celebrations like Christmas, Eid, and Pride to position WeWork as an inclusive, welcoming workplace.Led in-person tours, sold individuals desks, digital memberships and private office spaces. Facilitated pre-move-in meetings, and conducted move-out interviews, reporting feedback to internal stakeholders.Managed daily building operations at One St. Peter’s Square (c. 1100 desks), building relationships with members through regular check-ins and meetings. Reviewed feedback (Medallia, NPS) to drive improvements, coordinating with third parties (e.g. CBRE and Savills) to maintain standards.

Manchester, United Kingdom

Berlin, Germany

London, United Kingdom

London, United Kingdom