Jack Dickranian Email & Phone Number

California, United States

Mountain View, Wy, Us

Operations, Strategy, and Execution

San Jose, Ca, Us

(Cisco Networking Group)● Reporting to Senior Director of Engineering, lead team of 26 employees, across the US and India, including Senior Engineering and Operations Managers, Technical Program and Product Managers, Change Managers, Developers, QA and UI/UX● Own $10M annual budget for Product Lifecycle and Retirement Services, Build Environment Security, SBOM, Customer Identity and Access management and Intellectual Asset Protection● Formulated the development, prioritization, and execution of Cisco's Product Lifecycle Office’s Technical Program Management strategy, driving alignment with business, industry, and company objectives, resulting in transformative outcomes and sustained success.● Championed and drove forward key strategic initiatives within the Lifecycle, unlocking revenue enablement opportunities totaling $600-800M, spanning critical areas such as secure development lifecycle, Sustainability, globalization, and licensing.● Avoided major non conformances of products and offers by ensuring compliance to applicable laws, regulations, and standards.● Consistently surpassed expectations by meticulously implementing and enforcing rigorous GRC (Governance, Risk, and Compliance) protocols.● Propelled product teams in the development of applications for product lifecycle management, championing adherence to compliance, policies, and industry-leading technology best practices.● Establish comprehensive and accountable program of metrics and dashboards to maximize predictability, agility, and velocity.● Orchestrated and spearheaded the End of Life (EOL) team, manageing critical customer software extensions and migrations.● Pioneered the implementation of Generative AI use cases, revolutionizing the generation of Commit and End of Life (EOL) documentation to drive efficiency and precision in the process.● Engineered an innovative Content and Knowledge management strategy for the Engineering and Product management community

San Jose, Ca, Us

(Development Business Operations)● Reported to Director of Engineering, and led a team of 12 employees, across the US and India- Senior Engineering and Operations Managers, Technical Program, Product and Change Managers, Developers, QA, and UI/UX● Led Cisco Product Retirement Office, owning and managing EOL policy, process, tooling, migration while averaging ~$500M revenue enablement per quarter● Advised GMs of Business Units- Cisco Networking, Collaboration, Security, Switching, Observability, Data Centers, Services- on courses of action to adopt digitized product lifecycle and compliance platform.● Oversaw Statements of Work (SOWs) and Service Level Agreements (SLAs) with vendors for consulting needs, including offshore (India) developers and testers for Product Lifecycle and Retirement services, resulting in $4.5-$5M in cost savings● Customized and architected industry proven development lifecycles (Agile, DevOps, Waterfall) for Cisco BU’s with a $12 billion quarterly run rate● Managed stakeholders at executive level and paved the way for organizational adoption scaling from 2 to 12 Business Units● Successfully digitized manual processes and policies, increasing productivity tenfold, by deploying cloud enabled applications for complete solution to compliance execution, product realization, and program governance for Cisco Engineering● Business owner for Requirements Management and Application Lifecycle Management tools– Rally, Jira, RTC, PTC/MKS, Accept360

San Jose, Ca, Us

(Technology Operations - Center of HW/SW Engineering Excellence)● Led a team of subject matter experts to architect, design and deploy the Cisco product lifecycle/development methodology and tools for HW and SW.● Established and led a central Agile development and tooling (Rally) organization at Cisco.● Managed the operations of the product development group and shaping strategy and roadmap.● Recognized for operational excellence in Technology Operations in 2006, 2007 and 2008.● Led a team of specialists to deploy the newly designed methodology across Cisco’s local and global segments having a minimum revenue of one billion dollars per segment.● Presented regularly to Technology Ops VP and his staff and updated on program operations, engineering, marketing, training, and organizational change management.● Defined Product Development automation tool deployment/adoption strategy.● Managed staff growth. Hired and trained engineering program managers and engineers.● Program managed Secure Unique Device Identifier (UDI) in Cisco HW products and implemented security verification in development and manufacturing while providing guidance to 15 Business Units

San Jose, Ca, Us

(Cisco uBR10K Cable Modem Termination System, Cisco 10000 & 6400 products)● Managed the Shared Port Adaptor and Jacket card and Wideband Cable Modem Ops teams as part of the Wideband Cable program for the Cisco uBR10K platform.● Program managed the RF line cards for the Cisco uBR10K platform.● Program managed the release of Performance Routing Engine on the uBR10K platform.● Engineering Program Manager for 8 port E3/DS3 ATM card on the Cisco 10000 platform and Router card for the Cisco 6400 platform.● Managed the Hardware, Diags, EDVT, software, DevTest/regression, compliance, marketing projects on the ATM and Router line cards including software development and regression testing on ATM cards with the broadband IOS train for the Cisco 10000.● Worked with marketing to identify EFT/Beta customer sites and plan for EFT/Beta.● Managed overall budget, resources, and capital equipment needs.● Managed the Node Switch Processor Clock Card Cisco 6400 and Network Route Processor operations teams.● Released the Cisco 6400 AC chassis working closely with contract manufacturer and power supply vendor.● Worked closely with Cisco contract manufacturer to troubleshoot line card issues and to reduce manufacturing defects. Organized test team to develop test procedures and routines. Insured development of ICT (In-circuit test) fixture and programming.● Managed The OC3MM, Node Switch Processor and HD-DS3 (High Density) projects for SBC’s ATM switching network ($100 million revenue).● Led the Cisco 6400 cost reduction efforts and the DRT (defect reduction team).

San Jose, Ca, Us

(Cisco Cache Engine, Local Director and PIX Firewall Products)● Managed the CE-550/ CE-505 cache engine products/programs. Worked closely with the engineering software group to establish software release process for CE-550/CE505 and future cache engines. Initiated meetings with Smart Modular (motherboard supplier for CE-550/CE-505) and Cisco test engineering group to establish test guidelines and procedures.● Headed the PIX-515 Cisco Firewall operations team. Guided the team through the Cisco NPI release process ● Monitored the software stability and release schedule for the PIX Firewall, Cache Engine and Local Director products. Initiated and executed all the required steps to release the different software trains for those products.● Joined the storage engine group for Cache Engine and Internet Protocol TV(IPTV). Worked with the OEM group to integrate Eurologics storage engines with Cache Engines and IPTV.● Oversaw the Kodiak Encryption card for Pix Firewall.● Coordinated the creation of several documents for various user key license options.

Msee & Ms Eng. Mgmt., Electrical Engineering (Communication Sciences Concentration), Engineering Management

Bsee, Communication Systems