-Analyzed customer needs to provide customized insurance solutions.-Interacted with internal customers to understand business needs and translate into requirements and project scope.-Met with customers to provide information about available products and policies.-Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.-Generated leads through cold-calling, networking and other outreach methods.-Analyzed risk factors to recommend appropriate coverage levels.-Monitored customer feedback and identified areas of improvement.-Created sources for continuous client referrals within community and with businesses using extensive networking skills.

-Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.-Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.-Collaborated with stakeholders to define project objectives and criteria.-Oversaw new business development and customer servicing within distribution realm.-Performed gap analysis to identify areas of improvement.-Listened attentively to client feedback and worked with product development team to introduce new services.-Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.-Improved account management by predicting potential competitive threats and outlining proactive solutions.-Introduced new processes to improve account and market tracking for better data analysis.-Executed analysis of risks and identified risk mitigation strategies.

-Provided technical consulting and training to over 400 FTE's, staff, and students while traveling to off-campus sites assessing technical issues and needs in high-stress environments.-Provided all technical support for the entire COVID-19 project while providing vital data to the Department of Health and Environmental Control.-Took on additional responsibilities within the COVID-19 project at the state-wide level, working directly with state legislatures and other Universities.-Wrote and updated technical documentation covering system components.-Recommended systems improvements to technical staff, prioritizing maximum return on investment (ROI).-Responded to incidents quickly, troubleshot problems and corrected faults.-Communicated regularly with customers concerning data exchange and technology integration.

-Actively involved in the process of filling approximately 500 prescriptions daily by translating the written prescription and procuring the correct contents needed for pharmacist approval.-Heavily interacted with customers to form a meaningful connection and provide them with the knowledge needed to understand the entire prescription fill process.-Answered incoming phone calls and addressed questions from customers and healthcare providers.-Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy