Jack Durrant Email & Phone Number

Crawley, England, United Kingdom

Responsible for workflow management, project governance, staff development, continuous improvement, quality control and support the wellbeing of the team.

Conducting extensive research through analysing complex data from multiple internal and external open sources to locate and trace an individual’s current place of residence in order to reunite unclaimed assets with their rightful owners

Dorking, England, United Kingdom

Undertaking a range of customer service duties for the Corporate Pensions Team where I developed a good understanding of meeting the needs for customers at all levels in a variety of circumstances. External customers included large corporate clients as well as individual pension members. Duties included resolving customer queries and issues, administrative record keeping, working as part of team to meet multiple targets and deadlines and liaising with independent financial advisers and third party pension providers.

Haywards Heath, England, United Kingdom

Member of the Fulfilment team in the Wealth Division of Lloyds Banking Group, ensuring client applications were completed in compliance with Anti-Money Laundering legislation. Daily tasks included liaising with financial advisers to ensure applications are correctly completed. Daily tasks required extensive use of Microsoft Excel, Access and Outlook. This was a six-month contract.

Crawley, England, United Kingdom

Providing sales support in store, guiding and advising customers on purchases. I implemented an internal process of customer service it to a high standard. As a result, I achieved employee of the month on several occasions and was invited by Regional Managers to new store openings, trade shows and promotional events. Responsibilities also included stock checking and cash reconciliation. This was a part time position whilst a student.As Supervisor, additional responsibilities including opening and closing the store, staff training and management, processing deliveries of stock and overall till supervision. This was a part time position whilst a student.