• Write and execute manual and automated test cases based on acceptance criteria from product managers, mainly in Java and some Groovy.• Create and enhance Selenium Webdriver UI testing frameworks with Cucumber behavior driven development language.• Design and maintain API automation testing frameworks using Selenium, Karate API, Postman, and SoapUI.• Full stack development experience used to design relevant and robust functional, non-functional, end-to-end, and smoke test cases.• Open defects found in daily automated regression test runs and resolve them as needed.• Interface closely with product management and other developers to ensure adequate functional test coverage and identify tests to include in automated regression test suites.• Feature enhancement and fix defects in various payment gateway Java applications and interfaces. • Write detailed API specifications in OpenAPI published to JPMC developer center for client consumption.

• Responsible for managing a technical helpdesk of seven associates.• Handled escalated client issues in a professional and proficient manner.• Managed staffing levels, time off, and interviewed/hired helpdesk candidates.• Mentored helpdesk staff and new account managers on Motivano's various applications and business processes.• Provided pre-sales support regarding system functionality to potential clients.• Assisted third-party administrators with file testing processes, procedures, and establishing connectivity with Motivano’s systems.• Act as first-level support for software vendors and external clients regarding file exchange issues and process inquiries.