Jack E. Email & Phone Number

Cleveland, Ohio, United States

Beachwood, Ohio, United States

Cleveland, Ohio, United States

Cleveland, Ohio, United States

• New ticketed product, Flex Voucher Plans:- Extended work done in Ticketed Product Assessment to create Flex Voucher Plans, a ticketed product designed to bridge the gap between Single game products and Season plan products- Led product design and implementation efforts by coordinating different work streams across Sales & Service, Ticket Operations, Finance, Information Systems, Legal, Brand, Marketing, and Ballpark Operations departments• Update of Season Ticket Holder plan benefits:- Designed benefits to increase fan satisfaction and ensure benefits were proportional to the spend levels of the fans- Performed a conjoint analysis to understand the expected financial impact of different levels of proposed benefits- Coordinated with outside IT vendors to test and implement new software and POS systems for use in the ballpark

Cleveland/Akron, Ohio Area

• Ticketed Product Assessment- Reviewed existing products across Single games, Season plans, and Group packages to map current products against fan needs, understand gaps in ticketed product offerings, and create a roadmap for future product development- Co-led creation of customer segmentation to better understand the different types of Season Ticket Holders- Conducted interviews with peer teams, surveyed fans, and analyzed sales data to reveal key opportunities• Group package pricing:- Managed effort to dynamically price Group packages, moving away from old variable pricing method

Greater Chicago Area

• Worked within Deloitte’s industry leading Risk and Financial Advisory group to support technology audits of firms• Streamlined evidence gathering process to reduce time spent on each work paper by 20%

Cleveland/Akron, Ohio Area

• Hired as a full-time summer contractor to drive several projects and supplement existing team• Created comprehensive performance presentation after client’s brand website launch, pulling all source data, identifying KPIs, designing data translation approach, and drafting talking points for project leadership• Created Customer Decision Journey Dashboard, integrating multiple source systemso Drafted top level dashboard highlighting high-value tasks for client executiveso Developed index statistical methodology to translate raw metrics from multiple agencies into scoreso Supported data drill down and dimensional analysis within Tableau

Cleveland/Akron, Ohio Area

• Interned with the Data Analytics & Optimization group at customer engagement agency, focused on leveraging customer data to drive business decisions• Client work spanned across ecommerce, retail, and non-profit organizations and included range of analyst responsibilities and functions• Assessed and analyzed website ecommerce and checkout performance and generated recommendations for improvement• Analyzed user pathing through research and consideration phases to drive recommendations for website content and CTA• Trained clients on what to measure, key performance indicators, and on using analytic tools to track onsite engagement• Analyzed marketing campaigns and generated campaign optimization recommendations by integrating data from various media and site analytics sources• Prepared client-facing results readouts for multi-channel campaigns • Developed analytical tool transition guidance to explain methodology differences and prepare organization to plan for upcoming transition• Designed and led capstone project to audit and revamp internal processes, resulting in reduction in internal agency costs of >250 hrs• Performed ongoing ecommerce site maintenance by updating product availability on product details page

Cleveland/Akron, Ohio Area

• Worked as a member of the development team• Primary responsibilities included debugging software, writing test scripts, and manual testing• Regular meetings to coordinate tasks and responsibilities• Sat in on conference calls and client meetings

Bachelor Of Business Administration - Bba, Business Analytics

High School