Jack Flint Email & Phone Number

Houston, Texas, United States

- Monitored and checked progress at all assigned locations, repaired 100% of equipment and reduced downtime by 93%.- Ensure there are no issues throughout the day, responding to all customer inquiries and completing daily activities on time (average response time of 10 minutes, 100% of customers on time and 30% of customers before scheduled time)- Identified issues and provided diagnosis and resolution in a timely manner (recovery time of 15 minutes and prevented millions in lost revenue)- Responsible for troubleshooting and resolving equipment issues and delivering high-quality customer service at all times (averaged 36 calls per day, leading to an increase in customer satisfaction scores by 17%)

Livingston, Texas, United States

- Talk with customers about their mail and shipping needs and provided services that went above and beyond their expectations (increased sales of by $100 daily, representing 10% growth)- Handle any customer concerns about services they receive, including any issues with package deliveries, increasing customer satisfaction scores by 100%- Effectively deliver the mail 25% faster than the evaluated time (delivering 3ft of letters and 50 packages per hour to more than 400 customers)- Daily praise from customers for the accurate and timely delivery of mail and packages (delivery of 100% on time, out of 100%)

Hagerstown, Maryland, United States

- Trained 70 new employees on standard operating procedures and efficient work practices, exceeding annual training goals by 100% and improving overall productivity by 90%- Developed and enforced employee work habits and company policy through peer-to-peer coaching and mentoring, resulting in improved employee performance and reducing the number of staff terminations by 100%- Successfully handled fluctuations in production volume and any shortages of materials, ensuring customers received orders on time- Saved company over $100,000 by taking ownership of special services and quality assurance for customer orders and streamlining execution

Milton, Florida, United States

- Made and received 500 calls for Elite Expedia customers to modify travel plans and provide exceptional customer service (increased customer retention and repeat bookings by 99%)- Handled 200 customers affected by canceled flights and contacted airlines directly to correct needed travels (rebooked 200 flights and spared 180 customers the stress of travel delays)- Created and maintained an internal HTML website that contained airline, hotel, and car rental phone numbers in one centralized location, saving 1,000s of hours in research time annually (reducing time lost by 98% annually)- Developed standard operating procedures for all departments, which were fully integrated into the company's information system and provided quick access to critical information for all employees (reduced error rates by 99% and allowed for faster decision-making)

Certificate In Google It Support Professional, Information Technology, 98%

Associate Of Science - As, Graphic Design

Associate Of Science - As, Computer And Information Science