Have completed the Certificate in Google IT Support Professional, with 98% score, and am now pursuing a Certificate in Google IT Automation with Python Specialization. Developing skills every day in networking, operating systems, system administration, troubleshooting, communication, security, and programming. Train through online courses that include 80% hands-on practice with help desk technician examples and active directory tasks with data management/recovery. Learning new technical skills, analytical skills, and programming through Udemy, Coursera, and any other sources everyday that apply to a technology career path. Have 10 years of computer skills, 2 years of quality assurance, and 22 years of excellent customer relationship management (CRM), from help desk support to personal sales and services