Jack G. Email & Phone Number

Greater Manchester, England, United Kingdom

As a seasoned Command and Control Supervisor within the Force Contact, Crime, and Operations Branch (FCCO) at Greater Manchester Police, I bring extensive experience in managing critical incidents and ensuring the safety and security of the public. I am a fully qualified Force Duty Supervisor (FDS) and Silver Command Room Manager, dedicated to providing tactical support to the Force Duty Officer and Tactical Firearms Commander during some of the most challenging situations, including terrorist attacks, firearms discharges, murders, and major incidents.In my role, I am responsible for the authorisation and management of police pursuits in the tactical phase, as well as the deployment of National Police Air Service assets. I excel in real-time risk management, triaging serious incoming incidents, and ensuring the timely dispatch of specialist police resources. My team of Police Radio Operators and I coordinate the allocation of critical resources, including the Roads Policing Unit, Police Dog Handlers, Police Firearms Officers, and the Tactical Aid Unit, across the Greater Manchester area.My responsibilities also extend to handling high-level force-to-force enquiries and maintaining strong relationships with partner agencies, such as the Fire & Rescue Service, Ambulance Service, National Crime Agency, and both national and local government entities. My expertise in managing complex operations, combined with my ability to lead and support my team in high-pressure environments, ensures that our response to critical incidents is both effective and efficient.I am committed to upholding the highest standards of public safety and operational excellence, leveraging my extensive experience and leadership skills to support the Greater Manchester Police in its mission to protect and serve the community.

Forcewide

"Special constables play a crucial role in fighting crime and making our streets safer. 'Specials', as special constables are known, come from many different backgrounds and all walks of life. They volunteer around four hours per week and form a vital link between their community and the Police Service."Throughout my tenure as a Special Sergeant (S/Sgt), I adeptly orchestrated and guided teams of Special Constables, ranging in numbers from 11 to as many as 40 members. In my capacity as an S/Sgt, I bear the weighty responsibility of overseeing the comprehensive spectrum of training, development, conduct, and pastoral support for my officers—a duty I approach with unwavering dedication and immense pride. Given the inherently dynamic nature of this role, my proficiency shines through in areas of conflict resolution, employing sophisticated de-escalation strategies, honing top-tier communication acumen, and executing meticulous administrative processes.

Manchester, England, United Kingdom

In my role as an Emergency Call Handler with Greater Manchester Police, I served as the critical first point of contact for individuals in urgent need of assistance. I was responsible for rapidly assessing and prioritising emergency situations, ensuring that the appropriate response teams were dispatched effectively and efficiently.I managed high-pressure situations with composure, making swift decisions that could be life-saving. My key responsibilities included: • Answering and triaging 999 and 101 calls, identifying the nature and severity of emergencies. • Gathering vital information while providing calm, clear instructions to callers in distress. • Coordinating with police, fire, and ambulance services to ensure timely and appropriate responses. • Utilising advanced communication and dispatch systems to monitor and support ongoing incidents. • Maintaining accurate records and logs for legal and procedural compliance.Through this role, I contributed to the safety and well-being of the Greater Manchester community by ensuring that help was delivered where it was needed most, when it was needed most.

Greater Manchester, England, United Kingdom

During my tenure at Screwfix, I garnered extensive insights into a highly customer-centric organisational culture. This experience has empowered me to meticulously elevate my proficiency in delivering top-tier customer service, fostering a level of confidence in my ability to adeptly handle a diverse array of enquiries and concerns. In the absence of a designated branch manager, I assumed the mantle, shouldering a spectrum of pivotal responsibilities, including but not limited to:• Prowess in addressing customer inquiries and resolving complaints with utmost efficiency.• Proficiently managing cash transactions with meticulous attention to detail.• Championing a culture of unwavering commitment to health and safety protocols.• Strategically orchestrating staff rosters to optimise operational efficiency.• Exercising astute oversight of stock inventory and implementing streamlined management protocols.• Spearheading comprehensive training and development initiatives for in-store personnel, augmenting their professional acumen.In addition to my primary role as Duty Manager, I undertook the mantle of an area "champion" with specialised focus on stock and cash management, entailing:• Strategically formulating and setting Key Performance Indicators (KPIs) for a portfolio exceeding 20 stores, thereby ensuring optimal performance metrics.• Conducting rigorous audits of both stock and cash flow, maintaining an unwavering commitment to precision and accuracy.• Meticulously compiling and presenting critical financial figures to key stakeholders, including managers and directors, contributing to informed decision-making.• Actively participating in high-level meetings, where I played a pivotal role in aligning regional performance with, and even surpassing, predetermined targets.