• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.• Oversaw management of 10 properties while providing general service to tenants.• Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.• Maintained original leases.• Maintained sufficient number of units market-ready for lease.• Followed up on delinquent tenants and coordinated collection procedures.• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.• Personally handle evictions & Courts appearance when necessary.

Managed store organization, maintenance and purchasing functions.• Trained team members in successful strategies to meet operational and sales targets.• Implemented rewards program, bolstering customer retention 75%.• Promoted business strategy by implementing improvements based on guest feedback.• Maintained customer satisfaction with quick and professional handling of product returns.• Answered questions about store policies and addressed customer concerns.• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.• Submitted orders for new inventory.• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.• Resolved customer service issues promptly.• Examined merchandise to verify correct pricing and attractive displays.• Hired, trained, and supervised retail team members bringing in annual revenue.• Completed routine store inventories.