Jack Jones Email & Phone Number

Fayetteville, AR, US

Bentonville, Arkansas, United States

• Maintained over 95% customer retention among assigned renewal customers. Led monthly risk mitigation meetings with internal leadership to proactively identify and resolve potential issues before they are escalated
• Developed and maintained account growth plans to identify and execute on growth opportunities, risks, and key contacts across customer base
• Implemented new onboarding and implementation processes to ensure customer reporting matches expectations during first training session, decreasing implementation times across new customers and allowing for more.
• Captured and coordinated multiple webinars and success stores with enterprise customers highlighting the growth that our partnership has helped enable within their respective businesses
• Assisted in planning and execution of the company’s first Customer Advisory Board to help guide company’s roadmap and ensure voice of customer is included in future planning
• Managed the implementation of Spotlight’s largest enterprise customer, including execution of multiple process and product updates and adjustments to ensure product met customer expectations

Fayetteville, Arkansas, United States

Lead team focused on the overall client experience within the Field Agent platformHelped form a team and strategy to sell to and care for the client base of Field Agent. Focused on relationship-building and ongoing engagement to drive growth across entire Field Agent client-base, with emphasis on our repeat customersRepresent client needs and wants to our.

Fayetteville, Arkansas

Partnered with clients from a variety of industries and company sizes to develop custom solutions that fit specific business needs. Communicated client needs across Field Agent organization to provide seamless experiencePart of cross-functional team leading a major relaunch in 2021. Worked as the voice of the client to ensure that new offerings fit.

Springdale, AR

Worked directly with Walmart, Costco, and Sam’s Club to co-develop new strategic innovationLed project to identify and correct issues with existing sku and introduce an improved product to marketWorked to plan, execute and implement learning plan leading to development of new brand guidelines and overall brand strategy based on category and consumer.

Springdale, Arkansas

Managed cross-functional team to develop new innovation across 3 uniquely positioned brands in fast moving pet treat category, including market analysis, package design, product development, and consumer researchForecasted performance expectations of new products using IRI and Nielsen to ensure supply of raw materials and production capacity would meet.

Fayetteville, Arkansas

Springdale, Arkansas

Colcord, OK

Planned, staffed, and facilitated five daily high ropes and rock climbing classes.Led and planned 2 hour group team-building sessions with high school aged leadership development participants each day