Jack Koehler Email & Phone Number

I am currently studying Computer Science with an emphasis in big data analytics at Grand Canyon University, and I have previously studied Biology. I am proficient in using Macs and have a little bit of experience writing JavaScript. I am also a self-taught German speaker with a B1 level of proficiency.I am passionate about using technology to make the world a better place, and I am particularly interested in making technology more accessible to those who may not be as tech-savvy. I am also a strong problem-solver and I am used to working under pressure.I am looking for an entry-level IT position where I can use my skills and experience to make a positive impact. I am particularly interested in working in Germany, but I am also open to opportunities in other locations throughout the US.Here are some of my key skills:

• 

  Information Technology Support Analyst

  Grand Canyon Education, Inc.

  Sep 2024 - Present - Phoenix, Arizona, United States

  Provide technical support to students and staff via phone and in-person, troubleshooting software, hardware, and network connectivity issues.Manage user accounts and permissions, ensuring data security and access control across school systems.Perform system maintenance and updates, including software installations, security patches, and hardware upgrades.Assist with IT projects and initiatives, contributing to the ongoing development and improvement of the school's technology infrastructure.Demonstrate strong problem-solving skills and a commitment to providing excellent customer service in a fast-paced educational environment.

• 

  Grand Canyon University

  Computer Science