Jack Lee Email & Phone Number

Puchong, My

Puchong, My

1. Manage the operations of all infrastructure and other applications-Oversee the installation, configuration, and management of applications for the project-Manage and monitor the licensing of hardware device & software applications.-Maintain & optimize local company server & network.-Oversee & control costs & budget for hardware & applications.-Manage for data backup and system security operation.-Provide coordination and support for Stakeholder.-Manage and review contract with vendor.-Assess system performance and advise for recommended improvement for Hardware & application.-Organize IT system/cybersecurity training for users.-Assist technical staff to check and ensure resolution for all issue to achieve objective.2. People Management-Managing the day-to-day operations (staff scheduling, meeting SLA's, performing/facilitating call & ticket monitoring, trending of operational metrics)-Prepare & review team/staff Service Level & KPI scoreboard for service delivery.3. Project Management-Provide system or technical expertise to the technical resource staff/new staff to effectively carry out the essential functions (Plan, schedule, and coordinate activities related to data & disaster recovery centers, secure network infrastructure, and projects.)-Implement best practices in technical procedures, processes, and actions for improvement to make the technical team more efficient and productive.-Involve in requirement gathering for Vendor Neutral Archive (VNA)4. Policy Management-Ensure all processes/procedures are regularly updated, audit readiness, infrastructure is operational.-Develop IT policy to meet company requirement-Participate in Business Continuity Plan and Cybersecurity Roadmap PlanningAchievements:* Design & implementation for Infra structure on SAP project* Design & implementation for server structure on Azure Cloud* Implementation for Electronic Medical Record system

Selangor, Malaysia

* Responsible for network & systems operation, enhancement & support for HQ & Data Centre.* Plan & perform routine maintenance for security patch management, vulnerability scanning, monitoring, fine-tuning & backup to ensure smooth IT operation for Data Centre.* Provide guidance & supervision to the team for operational & project assignment Key Technical Requirements.* Define and manage IT Disaster Recovery Strategy for organization.* Manage and ensure system availability and IT services accordingly to SLA.* Manage and ensure security levels on network, infrastructure and server are maintained.* Negotiate with outsourcers, vendors and contractors for infrastructure-specific products and services secure.* Oversee operational costs with long-term financial for expanded functionality.* Manage, design & plan new infrastructure environment for new building, block and Data Center Projects:•New building expansion – infra networking planning and design for new building expansion and DATA centre.•VMware solution – Developed and implemented for replaced old physical server. •Firewall solution – Upgrade for cater and support business expansion and branches expansion•Wireless Access Point solution – Upgrade and replaced old Wireless devices to serve better performance wireless connection.•Microsoft M365 solution – Azure AD, Ms Team, Exchange Online & Sharepoint•Hospital Information System, HIS – infrastructure planning, design, technical study & UAT to meet the new HIS system requirement. •Others application system implementation – Finance Information System (HIS), HR information system (HRIS), Facility Management Information System (FMIS), Laboratory Information System (LIS), Picture Archiving & Communication System (PACs), •Endpoint Security Protection solution – approach security protection to all the workstation in network to ensure ZERO attacked.•Disaster Recovery – implemented and support Core business system when disaster happened in local site.

To manage of entire hospital IT infrastructure environment.* Plan & design infrastructure network for Johor, Penang, Ipoh and Klang Valley Branches. ~ To plan and design infrastructure, network and new system for the new branches. * Server -Active Directory and Email Exchange ~ Create, remove, modify user account for new joining or resigning staff. ~ Design and implement Group Policy for users and computers to meet business requirement. -Virtual Machine (VMware - Vsphere) ~ Create new VM Server, virtual resource allocation from VM. ~ Monitoring VM environment, troubleshooting.-Backup & Recovery (Veeam Backup Solution). ~ To perform Recovery & backup data for server or user. ~ Monitor & perform daily, weekly & monthly backup ~ Restore & recovery missing data system file, user email and virtual machine (server)-Backup & Recovery (HP Data Protector). ~ To perform Recovery & backup data for server or user. ~ Monitor & perform daily, weekly & monthly backup ~ Restore & recovery missing data system file, user email and virtual machine (server) -Antivirus Endpoint Security ~ Manage, monitor and prevention of cyber-attack for all the server and users workstation -Window Server Update Services (WSUS) ~ To manage the latest windows update for all the desktop, laptop and server. * Other Server -Intranet Server, File Server, Printer Server, and Accounting Server, Hospital Information System Server(HIS), Facility Maintenance System, Human Resource System. ~ Monitor, manage and troubleshoot when problem occur.-Networking ~ Firewall, HP Procurve Network Device, WAN, LAN,Wireless Device & Etc. ~To manage and maintain Hospital internal LAN and public wireless. ~To manage and control user policy and rules from firewall. ~ To manage the PROXY network on local network for local users* Hardware & Software Licensing. - Keep track or documented all hardware and software licensing according their category

* To design, plan, and prepare proposal for client regarding Wireless Network installation project * To install, configure, troubleshoot and maintenance for AP and client bridge for client. * To configure, troubleshooting, formatting & repairing desktop and laptop at office. * To install & troubleshoot network printer, router & LAN for office * Installing & setup Microsoft Software for all machines. Example Microsoft SQL, Microsoft Office, Project & Visio, & Window Operating System Platform * Installing and monitoring Nagios Server to monitor office network. * Installing Window Server 2003, Active Directory to test in a new project (Fresh) * Installing UNIX Server, example SuSE Linux, Ubuntu and etc. * To setup & configure a new system machine (laptop & desktop) for new joining staff including configure email, printer and other application. * To setup VMWare Server on window & linux platform.PROJECTS COMPLETED:Project Name: IGLO (M) Sdn Bhd, Klang-Aug 2007 to Sept 2007 (1 month)* To provide wireless connectivity to forklift/Reach Truck inside cold storage room.* Project deployment include configure AP & Client Bridges, pulling cable (UTP), installation of the AP & Client Bridges, installation of the Omni antenna inside the Coldroom, testing, hardening process by implementing the WEP as security measures, and reconfigure the UNIX based Network Monitoring Server (Nagios).Project Name: ABB Sweden Northport Klang - Oct 2007 (1 week)* To provide connectivity from IT building to 3 50 ton cranes using Wireless bridge network.* Did the site survey, configuring AP & Client Bridges, testing, installation, and troubleshooting the network.Project Name: Versatile Paper Boxes Sdn Bhd, Pandan Indah - Jan 2008 to March 2008 (3 months)* Guard & supervise contractor for cabling job process* Guard & supervise contractor to pulling over 200 network cable. Draw network diagram & labeling all the network port.