Jack Lu Email & Phone Number

中国 江苏省 无锡

Pre-openingComplex hotel groups with intercontinental and indigo total 543 rooms.

Wuxi

1.Acting FOM(No FOM)2.In charge of Hysat. (Achieved YTD target each year, target 70)3.In charge of Huiping and Ctrip score.(Drive from 4.5 to 4.6)4.In charge of GEM Notes.(100% for most)5.World of Hyatt Specialist .6.FFE&OE7.Budget(Capex,manning,BP)8.Enrollment and upsell (12%)9.LRA & LQA & MOR10.System (Vin card / Master key / safe)

Wuxi

1.Handling all guest's complaining and ensure Hyatt brand standard is offered and ensure guest's satisfaction.2.Received 78 times guest positive feedback and encourage with my name in 2016. (Hyatt star been top of the entire hotel in 2016 ）3.Excellent in communication skill for trouble guest complains solving. (Ensure guest is satisfied and try as less as possible to reduce the compensation fees)4.Assist FOM with FO hiring.5.Assist AFOM to manage the entire front desk.6.Leadership & Team Spirit skill.7.Lead the entire Front desk team to achieve better goal. Such as Hysat 、third party service 、Upsell 、Local PSB issue.8.Think a way to manage the entire front desk team to Make team work happily and together to achieve better goal. （ Hysat 、Upsell 、service skill ）9.In charge of FO Training.10.In charge of handling all group & meeting.11. Hyatt standard to care for everyone ,teach each team member to achieve and learn more and make everyone valuable to the team.Ensure each team member able to learn more knowledge to achieve their own better goal.13.Find each team member's advantage and enhance it.

Wuxi

1.Been part of pre opening team to assist AFOM and FOM to manage the front desk team.2.Handeling all big meeting and group.3.In charge of the front desk.4.in charge of FO attendance checking.5.In charge of FO training.