Jack Maina

Jack Maina Email and Phone Number

Entrepreneur | Business Executive & Board Leader | Delivers P&L Goals | Chief Operations Officer | Chief Information Officer | Programs Director | CX Expert | Digital Transformation Strategist @ Kuza Asset Management
Jack Maina's Location
Kenya, Kenya
About Jack Maina

As Business Leader in the Financial Services and Telecommunications sector, I thrive in directing tier-one market players to unchartered territories leveraging my over two decades of proven technical and managerial expertise at increasingly advanced capacities.Throughout my career, I have steered solid business model innovations and business technology transformations, which have streamlined operations, enhanced customer-experience and optimized business value generation. As a result, I have enjoyed multiple recognitions and industry awards, including CIO of the Year 2015 (CIO100 East Africa & Computer Society of Kenya) and admission to the CIO EA Hall Of Fame – 2019.My Executive Bandwidth:✤ BOARD ADVISORY AND STRATEGIC LEADERSHIP: I have worked on Executive Teams and Committees while liaising with the Board to drive Brand, Transformations, P&L and Customer Experience strategy and business results; Sat and advised 6+ Executive committees and boards of Management both full-time and on special assignments.✤ OPERATIONS & PROJECT MANAGEMENT: Delivered complex multi-year, budget sensitive digital transformation and process improvement projects ranging from Core business systems, ERP, CRM, EAI Integration, Billing, Portals, Insurance and Business Intelligence/Smart data Analytics, as per approved schedule, budget, and with the desired business outcomes.✤ TRUSTED PEOPLE & TEAM LEADERSHIP: Led teams of over 400 FTEs, including Business Unit Executives and Group-level Senior Managers. Influences and builds connected teams leveraging strong communication and consensus building skills. Seasoned in talent sourcing hiring, training, coaching staff.My Core Competencies & Skills:▸Product & Technology Innovations▸Customer Experience Strategy▸Strategic & Complex Negotiations▸Business Process Re-engineering▸Change Management & Process Improvements▸Product & Service Management▸Operations Management▸Project/Program Management▸Stakeholder ManagementTop Methodologies: Lean six sigma, Agile methodology, Cloud, Big Data, Mobility, AI, Machine learning & RoboticsLet's connect!

Jack Maina's Current Company Details
Kuza Asset Management

Kuza Asset Management

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Entrepreneur | Business Executive & Board Leader | Delivers P&L Goals | Chief Operations Officer | Chief Information Officer | Programs Director | CX Expert | Digital Transformation Strategist
Jack Maina Work Experience Details
  • Kuza Asset Management
    Non Executive Director
    Kuza Asset Management Nov 2022 - Present
    Nairobi County, Kenya
    Non Executive Directorship role.
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  • Devkraft Developers Ltd
    Chief Executive Officer And Mananging Director
    Devkraft Developers Ltd Jun 2021 - Present
    Nairobi County, Kenya
    Leading a group of companies involved in integrated real estate development business and financial investments.
  • Sequia Tech Consult
    Consulting Partner
    Sequia Tech Consult May 2021 - Present
    Nairobi County, Kenya
    Tech and Operations consulting focused on: - Digital strategy formulation and implementation - Data and Data Analytics - Customer Experience Management - Operations Excellence and - Project & Program Management
  • Britam
    Group Chief Operating Officer
    Britam Dec 2016 - May 2021
    Nairobi
    Leader of the Group operations, Customer Experience and digital-enablement (Technology) across seven countries - Kenya, Uganda, Tanzania, Rwanda, South Sudan, Malawi and Mozambique. Technical advisor to Business Units CEOs and led staff compliment of 400+ staff. Direct reports to the role included: Chief Operating Officers of business units, Group Chief Information Officer, Head of Shared Services and the Head of Operational Excellence. Delivered an integrated Lean-digital operational strategy; designed, optimized and standardized operations to enhance the overall customer experience and service excellence while reducing operational risks.Board Engagement:IT Steering Committee: 2011 – 2015Strategy and Investment Committee (Group and Various Subsidiaries): 2016 – 2021Risk Committee: 2016 – 2021 | Group Board – invitee to select meetings 2016 – 2021Management Committees:Executive Council – Full time | Risk Committee | Business Planning Committee | Cost-cutting Committee (ad hoc Exco Sub-committee 2016-2018) Group
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  • Britam
    Group Chief Information Officer & It Program Director
    Britam Sep 2011 - Dec 2016
    Nairobi
    Owned the IT Strategy formulation and execution charting the vision and leadership for developing and implementing robust Information Technology and cybersecurity tools and solutions.Championed digital enablement and matured IT from a utility provider to a strategic enabler; aligned the organization enterprise architecture/technology with business strategy by integrating business processes to provide customer value innovations.Accolades:- Named CIO of the Year (2015) by CIO100 EA- Overall Winner of the CIO100 Awards – Britam- Named CIO of the Year (2015) by CSK
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  • Safaricom
    Head Of It Innovation
    Safaricom Jul 2009 - Aug 2011
    Developed, implemented & integrated application systems initiatives, striving to deliver an integrated, agile and flexible platform, enabling current and future business functional demands.Led and motivated the IT Innovation team. Handled departmental budgets and IT procurement. Managed quality alignment to major IT standards to governing IT Innovation ensure application of best practice in Service Delivery model.
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  • Safaricom
    Business Systems Dev'T Manager /It Strategy Manager
    Safaricom Jan 2005 - Jun 2009
    Managed IT Strategy and direction by aligning the business and IT requirements to provide comprehensive roadmap for the enterprise applications and Infrastructure architecture. Development, management and 3rd line support of ALL Safaricom Business Systems and Databases. Guided the business systems team and its resourcing. Reinforced quality standards and adherence to business best practice.
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  • Safaricom Plc
    Software Development Team Lead
    Safaricom Plc Feb 2001 - Dec 2004
    Leading a team of software developers
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  • Infotech
    System Developer
    Infotech Jan 1998 - Jan 2001
    Software development

Jack Maina Education Details

Frequently Asked Questions about Jack Maina

What company does Jack Maina work for?

Jack Maina works for Kuza Asset Management

What is Jack Maina's role at the current company?

Jack Maina's current role is Entrepreneur | Business Executive & Board Leader | Delivers P&L Goals | Chief Operations Officer | Chief Information Officer | Programs Director | CX Expert | Digital Transformation Strategist.

What schools did Jack Maina attend?

Jack Maina attended Stanford University Graduate School Of Business, The George Washington University School Of Business, University Of Nairobi, University Of Nairobi.

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