Jack Malpass Email & Phone Number

Solihull, England, United Kingdom

Birmingham, England, United Kingdom

• Working collaboratively as part of a dynamic test team to meet project deadlines.
• Creating test documentation that ensures the full scope of testing is taken into consideration and all requirements are satisfied.
• Reporting daily progress on all work-streams to allow the wider team to be updated on my progress made during the day highlighting any blocking defects or issues which I may be facing.
• Test execution using applications such as Salesforce, SSP Select and utilising tools such as Jira and ALM to capture defects and test evidence.
• Leading Walkthroughs of testing documentation where necessary to provide stakeholders of plans, progress, defects, and any other issues
• Conduct test reviews including Static testing throughout the development lifecycle, to analyse business documentation and identify any artefacts that are not fit for purpose. Complying with the agreed test methodology.

Birmingham, England, United Kingdom

Dealing with customers calls in relation to the customers household policies and making necessary changes to their policies. Adhering to FCA rules and regulations managing customer expectations, delivering a high level of customer experience. Managing customer complaints and demonstrating empathy and ownership during difficult situations. Managing targets.

Wolverhampton, England, United Kingdom

Working within an insurance broker to answer calls from customers, applying amendments to their car insurance. Maintaining relations with insurance companies and managing customer expectations to get the customer the best deal possible for their car insurance. Ensuring that all KPI’s are met, and customers enquiries are dealt with efficiently. Being.

Birmingham, England, United Kingdom

Handling customer queries in relation to their insurance policies and organising customer documentation. Ensuring customers receive high level of service whilst dealing with complaints. Correctly updating insurance claims and ensuring that correspondence between third party suppliers and the customers were archived correctly on internal systems.

A Levels

Foundation Degree, Design And Visual Communications, General

During my time at Stourbridge I have refined my skills on creative software to a high standard. I have also developed a strong passion for.