Jack Malpass Email & Phone Number

Reading, Reading, United Kingdom

• Working on the Thames Water Data & Reporting turnaround plan. • Responsible for designing and implementing the “front door” data request process, streamlining how data requests were submitted, reviewed and prioritised.• Collaborating with other members of the Portfolio Optimisation team and workstream to understand the types requests that come through.• Utilising Microsoft Forms and Azure Devops Boards to create a ticketing system where forms are loaded into work items via a power automate flow.• Product Owner for the development of a set of Power BI Dashboards being used by senior leadership for business planning and performance monitoring, driving data driven decision making.• Collaborated with cross-functional teams including business analysts, developers and stakeholders to gather requirements and create user stories.• Conducted regular reviews and collected feedback from stakeholders to continuously improve dashboard functionality and user experience.

• Responsible for generating Management Information packs for use by the Sales Teams in their Client meetings. Analysing the data and providing context for them to present back to the Accounts on their performance.• Taking the lead on all ad-hoc Corporate data queries from across the business. Using Salesforce, Power BI dashboards and other data points to combine and create concise user friendly outputs.• Supporting on the annual forecasting and budgeting for the next financial year.• Assisted in the creation of a new way of working across the corporate sales team. Ensuring the Taskforces were set up on Atalssian and engaging with teams to ensure they are all using it to its full potential.

• Played a pivotal role in creating a Sales Operation Team to assist the Sales Teams and enable them to focus on selling.• Created Sales Operations documentation and developed processes.• Initiated and created Account Development Plan reviews for Accounts.• Extensive stakeholder management aligning Account Teams, Commercial Teams, Finance Teams and Service Teams to gather and present Accounts Plans back to Senior Management.

- Responsible for planning and delivering the end to end renewal process for cost of sale access circuits- This involves speaking to relevant stakeholders across multiple areas of the business, ensuring each of their process requirements are met- Maintaining this process on a daily basis and constantly updating all stakeholders on new developments - Working closely with each area of the business to try and identify better ways of working in order to improve the process- Product owner for the iView mobile application- This involves working with developers, project managers and other stakeholders to create a mobile application for the Voice sales team - Also responsible for supporting other projects within Vodafone Carrier Services (VCS). These include the new GDPR compliance procedures, helping to ensure that VCS is fully compliant by May 2018. Working with the legal team to help with the role out of the Swift portal, this is the new system for all legal requests within Vodafone Group. - Supporting in the closing down of the legacy UK Fixed Line voice platform. This has involved communicating with many different areas of the business in order ensure the process runs as smoothly as possible

Newbury, United Kingdom

- Responsible for creating, monitoring and improving the international destination cost base for all retail and wholesale on Vodafone UK Fixed Line, which equates to 366m minutes per year- In addition to this I was responsible for delivering margin and revenue on the wholesale business against my destination portfolio. - Day to day monitoring of destination portfolio - Manipulating data into a manageable excel formats, then analysing this data to determine what changes are required in order to improve cost base and quality and increase margin- Working with Account Managers in order to understand and develop new business opportunities- Providing support to Account Managers in order to track and maximise the profitability of their accounts- Worked with Account Managers on a customer accounts, attended calls, gathered information and presented data back to the destination management team in order for them to make informed business decisions relating to their own destination portfolio - By using VBA coding created an Account tracker in order to track the account more efficiently and have information presented more clearly. This enabled the Account to grow 107% from Q4 15-16 FY to Q3 16-17 FY - Attending customer meetings to assist in the negotiation of bilateral deals- Monitoring large multi-destination bilateral deals generating up to €8m in revenue annually- Providing monthly forecasts to management on margin and revenue tracking. With detailed explanations on significant increases/decreases- Ensuring that Quality of Service is maintained on all destinations and that it meets the required benchmarks- Working with Commercial Managers to ensure all country strategies are set and implemented accordingly- Helping to migrate traffic on to the new Intelligent Routing Platform- Working with the supplier of the new Intelligent Routing System to ensure that all processes are set up and that the system is performing correctly

Newbury, United Kingdom

- Responsible for creating, monitoring and improving destination cost base- Actively pursuing improved costs by speaking to Account Managers and Commercial Managers and reviewing the Least Cost Routing table- Providing monthly forecasts to management on margin and revenue tracking. With detailed explanations on significant increases/decreases- Ensuring that Quality of Service is maintained on all destinations and that it meets the required benchmarks- Routing Manager. Worked with the Routing Team in order to process the destination Management Teams routing requests and get them implemented on the switches efficiently

Reading, United Kingdom

Entertainment Technology Bsc, Upper Second Class Honours

A-Level, Media Studies, Applied Business And Geography