Jack Malpass Email & Phone Number

• Working on the Thames Water Data & Reporting turnaround plan.
• Responsible for designing and implementing the “front door” data request process, streamlining how data requests were submitted, reviewed and prioritised.
• Collaborating with other members of the Portfolio Optimisation team and workstream to understand the types requests that come through.
• Utilising Microsoft Forms and Azure Devops Boards to create a ticketing system where forms are loaded into work items via a power automate flow.
• Product Owner for the development of a set of Power BI Dashboards being used by senior leadership for business planning and performance monitoring, driving data driven decision making.
• Collaborated with cross-functional teams including business analysts, developers and stakeholders to gather requirements and create user stories.

• Responsible for generating Management Information packs for use by the Sales Teams in their Client meetings. Analysing the data and providing context for them to present back to the Accounts on their performance.
• Taking the lead on all ad-hoc Corporate data queries from across the business. Using Salesforce, Power BI dashboards and other data points to combine and create concise user friendly outputs.
• Supporting on the annual forecasting and budgeting for the next financial year.
• Assisted in the creation of a new way of working across the corporate sales team. Ensuring the Taskforces were set up on Atalssian and engaging with teams to ensure they are all using it to its full potential.

• Played a pivotal role in creating a Sales Operation Team to assist the Sales Teams and enable them to focus on selling.
• Created Sales Operations documentation and developed processes.
• Initiated and created Account Development Plan reviews for Accounts.
• Extensive stakeholder management aligning Account Teams, Commercial Teams, Finance Teams and Service Teams to gather and present Accounts Plans back to Senior Management.

- Responsible for planning and delivering the end to end renewal process for cost of sale access circuits- This involves speaking to relevant stakeholders across multiple areas of the business, ensuring each of their process requirements are met- Maintaining this process on a daily basis and constantly updating all stakeholders on new developments.

Newbury, United Kingdom

- Responsible for creating, monitoring and improving the international destination cost base for all retail and wholesale on Vodafone UK Fixed Line, which equates to 366m minutes per year- In addition to this I was responsible for delivering margin and revenue on the wholesale business against my destination portfolio. - Day to day monitoring of.

Newbury, United Kingdom

- Responsible for creating, monitoring and improving destination cost base- Actively pursuing improved costs by speaking to Account Managers and Commercial Managers and reviewing the Least Cost Routing table- Providing monthly forecasts to management on margin and revenue tracking. With detailed explanations on significant increases/decreases- Ensuring.

Reading, United Kingdom

Entertainment Technology Bsc, Upper Second Class Honours

A-Level, Media Studies, Applied Business And Geography