Jack Mcconnell Email & Phone Number

Portadown, Northern Ireland, United Kingdom

Relay UK:• Quick and accurate typing (a minimum of 50 words per minute with 98% accuracy) specifically in relation to the transcription of speech to text.• Listen very carefully without interacting unnecessarily but offering assistance to help progress the call if required.• Focus on screen throughout all calls and follow call status details or other call indicators as appropriate, relay conversation verbatim and as accurately as possible without changing context.• At all times remain calm and focused, particularly when dealing with distressed or upset customers, to ensure that information is relayed correctly and efficiently.• Adhere to all relevant procedures and mandatory requirements.• Adhere to calling party requests in relation to information the customer does not require throughout his her call.• Empathetic to the customer’s needs and challenges they may face in making calls via the relay999 Call Handler* Be the first contact for anyone calling 999* Follow a set process while communicating to the caller in a clear and calm manner* Quickly gain an understanding of the issue* Direct the call to the appropriate emergency service contact centre

Lurgan, Northern Ireland, United Kingdom

• Answering inbound calls & queries• Data entry• Using different databases and apps• Replying to / sorting emails and dealing with the public• Verifying and cross checking documents• Looking at new and existing cases and sorting them out• Referring people to other places if we can't sort their problem

Portadown, Northern Ireland, United Kingdom

● Repairing phones, laptops, computers and tablets● Dealing with members of the public and helping them with their enquiries● Cash handling and counting up the totals at the end of the day● Stock duties: ordering parts required and keeping on top of the stock levels● Dealing with inbound and outbound calls ● Key handling duties: opening and closing the shop.

Portadown, Northern Ireland, United Kingdom

● Feeding tablets into slots for tablet production● Cleaning in-between product changes● Removing tablets from incomplete blister packs to be reused ● Stacking blister packs of tablets for packaging● Packing tablets into boxes ensuring the correct amount was placed into the packages

Lurgan, Northern Ireland, United Kingdom

● Supporting the administrative requirements of internal teams in a pressurised office.● Prioritizing and handling multiple tasks while meeting established deadlines. ● Strong knowledge of all I.T packages (Microsoft Word, Excel, etc). ● The ability to plan, anticipate & react positively. ● Ability to communicate effectively at all levels. ● Writing up simple instructions, short correspondence, and memos. ● Providing reports, as required, for senior management.● Writing invoices for customers using Sage