Jack Mclaughlin Email & Phone Number

Raleigh, North Carolina, United States

Wells Fargo Technology Analyst Program encompassing software development, infrastructure, core engineering, coding, programming, automation, scripting, and hands on data.• Responsible for the design, development, integration, testing, and deployment of technology systems to businesses in the home mortgage division.• Provide production support and serve as a liaison to business partners. • Test code, write scripts and de-bug systems to enhance the user experience.• Identify information security risks and work to prevent and solve cyber threats.• Perform system and data analysis that supports and enhances business processes.• Enhance systems and applications to anticipate user needs.

Cary, Nc

Provide quick and courteous technical assistance with PCs, laptops, tablets, iPhones, and iPads. Help with Smart TV set up and orientation, new computer set up, data transfer and storage, email setup and maintenance, as well as questions on Microsoft Word, Microsoft Excel, Microsoft Power Point and Microsoft Publisher. Proficient in Windows 7, 8, 8.1 10 and 11. Certified as a Microsoft Office Specialist in Word, Power Point and Excel.

Charlotte, North Carolina, United States

Provide onsite and remote technical support for all departmental staff on the UNC Charlotte campus. Process, review and resolve IT support tickets, providing proper escalation as appropriate. Train new OneIT student technicians at the university. Assist with the creation and maintenance of departmental IT and user support documentation as well as inventory control and management of departmental IT assets. Manage and repair Windows and Apple devices. Perform physical computer migrations and new computer provisioning and deployment. Surplus old devices in compliance with FERPA regulations.

Charlotte, North Carolina Area

Responsible for onsite and remote technical support for Student Affairs departmental staff. Process, review and resolve IT support tickets. Assist with inventory control and management of departmental IT assets.

Raleigh, North Carolina, United States

Wells Fargo Technology Internship Program encompassing software development, infrastructure, core engineering, coding, programming, automation, scripting, and hands on data.• Responsible for the design, development, integration, testing, and deployment of technology systems to businesses.• Provide production support and serve as a liaison to business partners. • Test code, write scripts and de-bug systems to enhance the user experience.• Identify information security risks and work to prevent and solve cyber threats.• Perform system and data analysis that supports and enhances business processes.• Enhance systems and applications to anticipate user needs.

Raleigh-Durham, North Carolina Area

Technical Support Representative. Intern for the Digital Business Group at IBM. Responsible for the development of content and curriculum using technologies including but not limited to Node- Red, Watson, IoT, Data Science and IBM Cloud. Design of videos, newsletter content and social media promotion for Blockchain, IBM Cloud and Node.js. Projects include: IBM Code Social Outreach, IBM Code Video Marketing Project, IBM Code Blog, IBM Code Influencer Identification, IBM Code Content, IBM Code Local Language, and IBM Code Newsletter Development.

Cary, Nc

Computer and Mobile Learning (CAML) Academy Responsible for helping students learn how to code using Java, Javascript, Python, and Blockly. Assist with and teach the Mobile App and Game Design, Dash and Dot Robotics and Engineering with Redstone classes.

B.S. Computer Science, Concentration In Software, Systems And Networks

Duke Energy STARS Computing Corps Scholarship Recipient 2020-2023 Member of ACM - Association for Computing Machinery and Game Developers.

High School Diploma, Computer Science, Gpa: 4.0

Honors student with a concentration in computers and information technology and member of the National Technical Honor Society. Graduated.