Jack Mochan Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Travel document processing including decision-making and recommendations on theeligibility of applicants for Australian travel documents by providing appropriatedeterminations informed by relevant legislation.
• Identifying, investigating and resolving complex travel document eligibility issues
• Developing and maintaining up-to-date knowledge of the document legalisationprocess and relevant international legal conventions
• Completing other administrative duties related to delivery of travel documentation
• Delivering prompt and professional client service, providing guidance to the publicon travel document matters and processes
• Analysing and making recommendations relating to more involved travel documentapplications

Sydney, Australia

• Teachers Health is the largest industry-based private health insurer in Australia looking after over 350,000 teachers, education staff and their families, my duties included:
• Developing relationships with service providers to support productive partnerships that deliver customer products and services
• Gathering and recording information obtained through speaking with customers and service providers on corporate systems
• Ensuring quality controls were in place, ensuring adherence & compliance.
• Identifying business risks and issues and applying logic to determine when escalation is required to achieve resolution
• Assessing a large variety of claims lodged by our customers and health care professionals

Sydney, New South Wales, Australia

Master'S Degree, Art Administration

Bachelor Of Visual Arts, Painting