Jack Mochan Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Travel document processing including decision-making and recommendations on theeligibility of applicants for Australian travel documents by providing appropriatedeterminations informed by relevant legislation, regulation, policies and guidelines• Identifying, investigating and resolving complex travel document eligibility issues• Developing and maintaining up-to-date knowledge of the document legalisationprocess and relevant international legal conventions• Completing other administrative duties related to delivery of travel documentation• Delivering prompt and professional client service, providing guidance to the publicon travel document matters and processes• Analysing and making recommendations relating to more involved travel documentapplications• Authoring detailed file notes pertaining to travel document applications• Remaining flexible and adaptable to respond to changes in workloads and priorities• Supporting team members with passport assessment queries.

Sydney, Australia

Teachers Health is the largest industry-based private health insurer in Australia looking after over 350,000 teachers, education staff and their families, my duties included:• Developing relationships with service providers to support productive partnerships that deliver customer products and services • Gathering and recording information obtained through speaking with customers and service providers on corporate systems• Ensuring quality controls were in place, ensuring adherence & compliance.• Identifying business risks and issues and applying logic to determine when escalation is required to achieve resolution• Assessing a large variety of claims lodged by our customers and health care professionals• Being the team’s quality specialist and subject matter expert, the first point of escalation when colleagues needed assistance• Managing medical support line enquiries and Medicare agent claims, developing and maintaining professional relationships with industry service providers• Sharing knowledge and working collaboratively with other areas of the business as we work towards achieving corporate goals• Opportunities to act as Team Manager • Collating data and preparing performance reports for leadership • Facilitating team meetings and delivering presentations• Conducting quality training workshops to small groups and strengthen the job knowledge of my peers.

Sydney, New South Wales, Australia

Master'S Degree, Art Administration

Bachelor Of Visual Arts, Painting