Uk Customer Success Manager
CurrentManaged a portfolio of 100 strategic accounts across international markets, driving renewal and upsell opportunities operating in the EdTech industry, working closely with mostly UK universities. With deals spanning around the world. Created and maintained a comprehensive renewal pipeline in HubSpot, ensuring accurate tracking and reporting of deals.Led initiatives to uncover new revenue streams within existing accounts, resulting in significant upsell achievements.Consistently delivered high levels of customer satisfaction through regular client engagement and problem resolution.