KPI driven + OTIF targets met- Good knowledge of FTA usage- Ensuring our legal compliance is up to date daily reporting any issues and maintaining a highstandard- Accident investigation- Maximise attendance, performance and efficiencies- Drive amazing customer experience that will help the business achieve KPIS- Ensured that team understand what was expected of them by highlighting their day to daystatistics- Develop any coaching issues with individuals on a one to one level- Built positive relationships with the other parts of the business, excellent team building skills- Reward and recognition schemes for staff, part of this allowed me to maintain up to dateknowledge on products, systems, services and processes.- Daily contact with the customer ensuring weekly OTIF is on target and clear expectations aremet.- Ensuring that each customer receives an outstanding service by providing a friendly andacknowledging conversation.- Receives telephone calls and manage high volume workload.- Able to effectively assess operational inefficiencies.