Jack Murray Email & Phone Number

Douglasville, Ga

Kennesaw, Ga

Provided factory certified training classes for internal employees and external customers in the SE region (Virginia, North Carolina, Georgia and Central Florida). Scheduled and taught ALC factory certified training classes using task based learning technique. Provided customers with quotes and coordination for onsite classes. Tracked the technical classes taken and overall individual certification progress for over 50 service technicians. Achieved a student passing rate of over a 98% for 2018. Arranged all training site set-up, personal travel and lodging, and ensured timely expense reporting.

Kennesaw, Ga

 Provided Application Engineering for BAS hardware and software for data centers and strategic projects. Mentored junior engineers and provided technical support. Created custom floor plans and equipment graphics when needed. Provided engineering, software and on-site support for government hospital retrofit projects. Provided customer training for government contract projects. Resolved discrepancies between contract documents and contract scope.

Kennesaw, Ga

Managed BAS/DDC controls service department at Automated Logic Georgia for two years. Developed Customer relationships and created customer loyalty by exceeding customer expectations. Worked closely with customers to provide service deliverables on time and within budget and to up-sell value added support and services. Provided proposals and pricing for small customer projects. Reviewed and evaluated costs and performance for service renewal contracts. Performed annual performance reviews and developed goals for direct reports. Provided proposals and pricing for small projects for service agreement customers. Designed engineering and software for quoted Service jobs and provided project management for service projects.

 Engineered DDC Systems and software for multiple projects delivered on-time and within budget. Developed in-house standards for Submittal drawings and software. Provided technical assistance for Field Technicians and Engineers.

Marietta, Ga

 Engineered DDC system and software for HVAC and lighting for new Target Stores. Engineering and software for retrofit Target stores in California.

Tucker, Ga

 Reviewed Service Agreement Contracts, tracked job costs and provided technical support. Scheduled Technicians & Fitters for Maintenance and Emergency visits. Provided Engineering and Software for service quoted jobs. Installed, commissioned, and serviced DDC projects as System Specialist.