Jack O' Shea

Jack O' Shea Email and Phone Number

Customer Success Account Manager @ Microsoft | Sales, Account Management @ Microsoft
redmond, washington, united states
Jack O' Shea's Location
Manchester, England, United Kingdom, United Kingdom
Jack O' Shea's Contact Details

Jack O' Shea personal email

n/a

Jack O' Shea phone numbers

About Jack O' Shea

I have over 17 years of experience in customer success, business development, and sales. I have a Graduate Diploma in Law (GDL) and a strong background in marketing automation, SMS, email marketing, SAAS Platforms and Telecoms. My mission is to help customers achieve their business goals and maximize their value from Microsoft solutions.As a Principal Customer Success Manager at Microsoft, I manage a portfolio of strategic accounts across various industries and regions, providing them with guidance, support, and insights on how to leverage Microsoft's cloud, AI, and productivity tools. I also work closely with internal and external stakeholders, such as sales, engineering, and partner teams, to ensure customer satisfaction, retention, and growth. I have earned multiple certifications, including Microsoft Certified: Security, Compliance, and Identity Fundamentals and Copilot for M365 Achiever Badge. I am passionate about delivering value, building relationships, and driving innovation.

Jack O' Shea's Current Company Details
Microsoft

Microsoft

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Customer Success Account Manager @ Microsoft | Sales, Account Management
redmond, washington, united states
Website:
microsoft.com
Employees:
189892
Jack O' Shea Work Experience Details
  • Microsoft
    Principal Customer Success Account Manager
    Microsoft Nov 2022 - Present
    Manchester, England, United Kingdom
  • Redeye
    Head Of Sales
    Redeye Mar 2022 - Nov 2022
    As Head of Sales I concentrate specifically on New Business leading a team of BDMs and SDRs.
  • Unifiedpost Group
    Country Lead Uk
    Unifiedpost Group May 2021 - Mar 2022
    Manchester Area, United Kingdom
    I worked as the UK Lead for Banqup at Unifiedpost Group, advising on building the product, developing the UK Go to Market Strategy ready for launch into the UK scheduled for 2022.- Leading the roll out in the UK for Unifiedpost Group's Banqup product- Writing the Go to Market Plan- Building and overseeing the Sales, Customer Service, On boarding & Sales Enablement Teams while organising workflows alongside Project Management and Marketing- Working cross functionally with our international teams including Senior Leadership, Project Management, Product Development and Security
  • Intuit
    Senior Business Development Manager
    Intuit Feb 2020 - May 2021
    North West
    Managing the North West region, my role is to facilitate Digital Transformation in Accountancy and Consultancy firms through SaaS (Cloud) Accounting software. I work with large practices to help them implement strategies to modernise their firm, processes and service offerings.Providing a best in class service, key objectives include: - Demonstrated Intuit’s value through deep understanding of the accountancy practices I partner with.- Revisit that value to ensure the accountancy practice is realising ROI.- Grow, develop and managed Intuit’s relationships with accountants in practice within North West.- Educated practice partners and staff to and unlock the benefits of being in the Intuit Cloud ProAdvisor Programme.- Coached the technology champions within each accountancy practice to drive through change.- Created partner joint business plans to maximise the return of both parties investment in effort in order to help the accounting practice and Intuit grow.
  • Intuit
    Business Development Manager - North West
    Intuit Apr 2018 - Feb 2020
    North West
  • Virgin Media Business
    Key Account Manager
    Virgin Media Business Jan 2013 - Mar 2018
    Manchester, United Kingdom
    Working in the fast paced Telecommunications industry, providing connectivity to the medium to large business sector. I managed a portfolio of accounts billing £2.1m per annum. My role was to manage every aspect of the customers experience with Virgin Media Business from customer service, through to the management of the existing services. Through proactive management and communication with clients, I provided connectivity solution proposals on a consultative sales basis. Throughout my time at VMB I developed an extensive knowledge of the technology behind the telecoms industry and Virgin's full portfolio of Telecom services including, Telephony, Managed Internet Access, IPVPN's, SIP Trunking and Ethernet Links.My Job role included; • Consultative based telecoms selling, providing connectivity solutions, telephony and LAN architectures• Strong focus on relationship building and challenging customer preconceptions to acquire new business, whilst expanding Virgin Media’s footprint within existing customer accounts to grow the value of my base• Managing a portfolio of Key accounts billing in total £2.1m per annum• Successfully meeting Contract Value, Profitability and Revenue targets on a consistent basis• Presenting proposals to and negotiating with Key Decision makers
  • Grant Thornton Llp
    Senior Insolvency Administrator / Team Leader / Relationship Manager
    Grant Thornton Llp Jul 2012 - Nov 2012
    Manchester, United Kingdom
    I moved from RSM Tenon to Grant Thornton LLP (GT) when GT purchased RSM's insolvency division in July 2012.Undertook a wide remit of responsibilities including leading a team of nine, ensuring compliance to legal standards of IVA contracts and working closely with the companies New Business function to identify opportunities and consolidate relationships with external lead generators, a target driven environment• Relationship Manager o Liaising with external referrers and assisting Business Development Managers in building new relationships to ensure existing contracts of work were renewed o Identified new business opportunities, specialising in public sector, to grow base of incoming business• Team Leader within the ‘Drafting Department’ o Legal compliance responsibilities while managing a significant case load o Reviewing my teams work, monitoring output and allocating incoming work o Drafting detailed IVA Proposals/contracts for the consideration of creditors and the courts o Preparation of documents to be submitted at Court• Four months post appointment experience o Conducting annual reviews of IVA Arrangements, dividend disbursements and variation proposals – ensuring all legal standards were upheld o Developing methodical and analytical working practices
  • Rsm Tenon
    Senior Insolvency Administrator / Team Leader / Relationship Manager
    Rsm Tenon Sep 2008 - Jul 2012
    Manchester, United Kingdom
    Undertook a wide remit of responsibilities including leading a team of nine, ensuring compliance to legal standards of IVA contracts and working closely with the companies New Business function to identify opportunities and consolidate relationships with external lead generators, a target driven environment• Relationship Manager o Liaising with external referrers and assisting Business Development Managers in building new relationships to ensure existing contracts of work were renewed o Identified new business opportunities, specialising in public sector, to grow base of incoming business• Team Leader within the ‘Drafting Department’ o Legal compliance responsibilities while managing a significant case load o Reviewing my teams work, monitoring output and allocating incoming work o Drafting detailed IVA Proposals/contracts for the consideration of creditors and the courts o Preparation of documents to be submitted at Court• Four months post appointment experience o Conducting annual reviews of IVA Arrangements, dividend disbursements and variation proposals – ensuring all legal standards were upheld o Developing methodical and analytical working practices

Jack O' Shea Skills

Receiverships Vat Restructuring Business Advisory Tax Corporate Tax Bankruptcy Cash Flow Management Accounting Telecommunications Sales Customer Service Customer Retention B2b Management Business Development Leadership Selling Account Management New Business Development Negotiation Solution Selling Customer Relationship Management Team Management Team Leadership Business To Business Direct Sales Business Strategy Business Analysis Customer Satisfaction Information Technology It Strategy Key Account Development Sales Management Sales Operations Proposal Writing Software As A Service Microsoft Office Microsoft Excel Microsoft Word Microsoft Powerpoint Quickbooks Contract Negotiation Problem Solving Teamwork Time Management Product Knowledge Networking

Jack O' Shea Education Details

Frequently Asked Questions about Jack O' Shea

What company does Jack O' Shea work for?

Jack O' Shea works for Microsoft

What is Jack O' Shea's role at the current company?

Jack O' Shea's current role is Customer Success Account Manager @ Microsoft | Sales, Account Management.

What is Jack O' Shea's email address?

Jack O' Shea's email address is ja****@****uit.com

What is Jack O' Shea's direct phone number?

Jack O' Shea's direct phone number is (862) 209*****

What schools did Jack O' Shea attend?

Jack O' Shea attended Bpp Law School, University Of Liverpool.

What skills is Jack O' Shea known for?

Jack O' Shea has skills like Receiverships, Vat, Restructuring, Business Advisory, Tax, Corporate Tax, Bankruptcy, Cash Flow, Management Accounting, Telecommunications, Sales, Customer Service.

Who are Jack O' Shea's colleagues?

Jack O' Shea's colleagues are Zack Rol, Mir Layek Ali, Raghu Raman, Ali Saeed, R Czm, Vineeth R, Andrew B.

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