Jack Rotherham Email & Phone Number

Derby, Gb

United Kingdom

Consultancy and Support in:Systems ManagementPatch ManagementSecurity ManagementAutomationPackaging

Lichfield, Staffordshire, United Kingdom

Derbyshire

Volunteer performing internal and external digital services including:Internal Desktop Environment MaintenanceInternal Content FilteringInternal Training and Knowledge TransferExternal Website Maintenance and UpdatesSocial Media Updates and Marketing

Derby, United Kingdom

Support the UK team by: - Supporting the sales cycle including answering technical questions and responding to tenders- Delivering webinars / training to partners and customers- Aiding support with Tech issues experienced in the field

Nottingham, United Kingdom

Achievements and responsibilities: • Demonstrating how a product / solution meets a client’s needs.• Working with existing clients in order to assess their needs and get the most out of their purchased products.• Providing sales support during both virtual and onsite client meetings.• Liaising with current and prospect clients in order to identify gaps and develop new business opportunities.• Reviewing customer requests for proposals and producing technical documentation for proposed solutions.• Maintaining existing, long-term relationships with clients.• Constructing technical documentation for both internal use and end users.• Assessing client products and identifying potential benefits from integration.• Providing support for clients in order to maintain product usage and increase client satisfaction.• Acting as an escalation point within the support team when required.• Supporting technical projects.• Escalating project issue to relevant parties in order to aid project completion.• Maintain internal IT systems.

Achievements and responsibilities: • Demonstrating how a product / solution meets a client’s needs.• Working with existing clients in order to assess their needs and get the most out of their purchased products.• Providing sales support during both virtual and onsite client meetings.• Liaising with current and prospect clients in order to identify gaps and develop new business opportunities.• Reviewing customer requests for proposals and producing technical documentation for proposed solutions.• Maintaining existing, long-term relationships with clients.• Constructing technical documentation for both internal use and end users.• Assessing client products and identifying potential benefits from integration.• Providing support for clients in order to maintain product usage and increase client satisfaction.• Acting as an escalation point within the support team when required.• Supporting technical projects.• Booking and arranging required resources both internal and external in order to complete projects in the most efficient manner.• Escalating project issue to relevant parties in order to aid project completion.• Maintain internal IT systems.• Designed, configured and implemented the network infrastructure for the new Pangea Systems Head Office.Qualifications Attained:• LANDESK Certified Engineer 9.6

Achievements and responsibilities: • Implemented new and upgrade installations of Systems Management, SIEM, Business Service Management and MDM solutions.• Deliver tailored solutions using both new and existing project to fulfil a client’s needs / project.• Communicated project progress with both client line of business owners as well as internal project and sales staff.• Integration of Systems Management and Business Service Management products regardless of vendor.• Delivery of a tailored LANDESK Management Suite solution hosted remotely to provide LANDESK services to shipping vessels around the world.• Aided in the sales process buy verifying technical functionality against requested requirements.• Delivered both “at desk” and classroom based training.• Delivering end user support both onsite and remote.• Maintaining internal IT Systems• Implementing new technologies within the business. Including the successful migration from on premise exchange to cloud based Office 365• Build out and configuration of a remotely hosted environment.• Configuration of external and internal network to connect the internal environment to the remotely hosted environment. Qualifications Attained:• LANDESK Certified Engineer 8.8, 9.0, 9.5• LogPoint Certified Engineer• Credant Certified Engineer

Achievements and responsibilities: :• Answering incoming calls• Working first and second line Issues to resolution• Escalate issues to third parties and mange end user expectations• Maintain internal IT Systems• Implemented Topdesk Helpdesk solution internally• Support onsite consultants with additional information for any issues that had arisenQualifications Attained:• LANDESK Certified Administrator 8.6.1, 8.7• LANDESK Certified Engineer 8.6.1, 8.7

Hardware and Software configuration of desktops, laptops and servers.Restoration of lost data and troubleshooting of damaged / prolematic kit.Maintenance and support of the Image servser.

Bachelor Of Science (Bsc), Information Technology, Incomplete

Activities and Societies: Student Representative for the BSc IT Course Dean's Award for Excellence - 1st Year

Education record