Team Lead Aquatics
Current• Lead a team of people to deliver function specific services and programmes to ensure excellent customer experiences. • Collaborate with other stakeholders to proactively identify and where appropriate implement ways to improve customer experience, grow membership and increase retention. • Management of relevant sales process and the monitoring of membership levels. • Work in collaboration with other stakeholders oversee and/or implement programme/design to ensure they meet community needs• Encourage and maintain a high-performance culture by recognising high performance, and effectively managing poor performance, conduct and absenteeism in a timely manner. • Overseeing and ensuring all programmes and activities align to internal processes and policies. • Ensuring hazard management plans, policy, processes, training are effectively managed and there is ongoing compliance within the team. • Communicate team’s role with hazard management in the workplace through induction, meetings, training and policy documentation usage. • Accountability for the team or team’s cost centre(s) to ensure it is or they are achieving performance measures as set out in the team’s business plan
