I am a competent professional with overall 4+ year’s relevant experience in Logistics, Customer Service, IT Hardwarea networking,. Customer Service Executive enabling delivery of high-quality Customer Experience that elevating Customer satisfaction. My honesty and integrity allows me to build strong long lasting relationships with customers and clients alike resulting in targets not only being met, but exceeded. I'm able to build and maintain professional relationships quickly and consistently to provide a level of service over and above what's required. I work well on my own and within a team, carry a strong work ethic and strive to achieve personal and company goals.

Respond ot customer requests for products, services, informationUpdated account information to maintain customer records, provide primary customer support ot internal and external customers.Offered advice and assistance ot customers.Cros selling and Up selling reaching targets, paying attention to customer needs.Participated in continuous, improvement generating suggestions,engaging in problem- solving activities ot support teamwork.

Welcoming guest's visitors ni a friendly and professional manner.Managing incoming phone calls, directing them to the appropriate person ol department.Scheduling and organizing appointments, meetings, and conference room booking: for staff and visitors.Offering information about the organization, its services, and basic directions ot various departments or offices.Receiving, sorting, and distributing mail and packages. Some receptionists may als responsible for outgoing mail.Keeping the reception area tidy and wel-organized, including maintaining reading materials, brochures.Providing administrative support for special projects tasks as assigned bymanagement.Handling visitor or staff concerns or conflicts diplomatically and, when necessary escalating issues to management.Proficiently using office software, email, and communication tools, sometimes operating switchboard or security systems.Respecting and safeguarding sensitive information and maintaining confidentiality.

Addressing customer complaints and issues, aiming to resolve them satisfactorily.Promoting upcoming mall events, sales, and activities to shoppers.Lost and Managing the lost and found department, helping customers retrieve lost items.Keeping an eye out for any suspicious activities and reporting them to mall security.Assisting with return and exchange processes when needed.Being familiar with mall evacuation and safety procedures.