Jack Sullivan Email & Phone Number

South Benfleet, Gb

Upminster Sdc

Upminster, England, United Kingdom

Romford, United Kingdom

- Arrange first contact for crews after and incident and arrange the relevant welfare checks as required. - Provide traincrew management support to assist with efficient incident management. - Maintain provision of traincrew availability and forecasting/utilising statistics as required. - Cover the Train Service Manager as and when needed.- Ensure all publications required to traincrew are available.

Romford, United Kingdom

- Manage the provision of customer information during disruption for the Greater Anglia network.- Provide both customers and company staff with accurate and speedy information updates.- Ensure messages which tell the story of the incident are sent out regularly, on call staff are informed, the Greater Anglia website is updated, alternative routes are communicated to customers and rail replacement buses are arranged.- Liaise with colleagues in the Anglia Integrated Control Centre, including Network Rail, other Train Operating Companies and the Social Media Team.

Romford Roc

- Supply customers and colleagues with the train specific information when trains are altered, cancelled or otherwise changed.- Create new schedules during service recovery in the customer information systems.- Responsible for setting up automated station announcements during incidents.- Create logs to feed into all downstream systems on station, websites and applications.

Waterloo Wicc

- Operate security systems that monitor all movements on passenger and freight trains, railway stations and other rail infrastructure across the rail network.- Liaising with police and emergency services during major incidents.- Manage the archiving, integrity and preservation of recordings to help the emergency services interpret the video captured.- Preserve safety of Rail Community Officers whilst relaying their movements to senior members of staff within Control.

West Brompton Railway Station

- Key first point of contact for customers.- Communicate with passengers in a straightforward way, either face-to-face or on the PA system, advising them on anything from ticket types to information relating to train services.- Responsible for customers’ travel experience across the Overground network and ensure customers’ wellbeing and safety is a priority.

Ilford, United Kingdom

- Collating the Client Daily Activity, site tagging Reports and STM Incident Report. Ensuring all major incidents are escalated to the relevant Supervisor, Operations or Senior Account Manager.- Reconciliation of all hours on a daily or weekly basis – and where required ensure that the operations team are aware of any discrepancies and escalation to the Support Services, Operations and Senior Account Manager if these are not rectified by the operations team.-Completing the relevant reports on a daily/weekly/period basis as required. To ensure that the daily Activity Reports for Clients are well structured with details of the Emergency Services.

Ilford, United Kingdom

- Conduct clerical duties, including filing, answering phone calls, responding to emails and preparing documents- Act as port of call between Account Manager's and Clients during busy periods.-Provide administrative support for operations team, whilst passing information information to internal colleagues or external enquirers.

Nvq Level 3, Advanced Rail Management

Nvq Level 2, Business Administration

History And Business Communications

Havering Sixth Form College