Jack Thomas Email & Phone Number

Mcallen, Tx, Us

Mcallen, Texas, United States

Omaha, Nebraska, United States

Served as an on-site technician and providing escalated technical support at MCT Companies in Omaha, NE.Supported over 250 end users at 19 locations across the US both in-person and remotely.Participated in discussions and meetings about current and future IT needs for the client.Worked and completed projects to improve user experiences and client satisfaction with a variety of LOB apps, networking, and virtualization.Traveled to office locations across the United States as part of new office openings, installing networking equipment and documenting the sites.Maintained an 100% CSAT score on all tickets closed.

Lincoln, Nebraska, United States

Provided first-contact technical support for end users at over 200 clients in a variety of industries, such as healthcare, manufacturing, legal, and transportationTroubleshoot a wide range of technical issues, such as LOB software, printers/scanners, networks, VPNs/remote access, email, security, and user accountsSkillfully communicated complex technical concepts to non-technical clients, fostering understanding and trustCollaborated with cross-functional teams to facilitate swift issue escalation and resolutionMaintained a high level of customer service to ensure client satisfaction and problem resolutionRecognized as the top performing engineer for Customer Satisfaction scores within the company for Q1 2024

Lincoln, Nebraska Metropolitan Area

Worked on a project to configure and deploy 600 VDI thin client devices throughout the West campus.Installed workstations and peripherals at new clinics and offices, as well as patched network closets and cable managementShadowed Technical Service Analysts (Tier 2), assisted with any tasks and other projects relating to computer support and networking

Lincoln, Nebraska, United States

Restocked supplies daily and rotated inventory, supported accurate inventory levels, generated orders/requisitions as neededDistributed medical supplies and equipment to patient care areas.Identified excess inventory, returned overstock and processed creditsParticipated in the put away and validation process of perpetual inventory items; issued and credited materials from the inventory management system (Infor/Lawson)Acted as liaison between clinical staff and supply chain managementFilled in for Shipping and Receiving Clerks as needed

Lincoln, Nebraska Metropolitan Area

Loaded trucks and railcars with soybean meal, pellets, or hulls.Good working knowledge of seed flow from dumpers to storage and from storage to mill.Operated fork lift, skid steer loader, and front end loader safely.General Housekeeping of office and scales.

Lincoln, Nebraska, United States

Lincoln, Nebraska, United States

Communicated with all departments via telephone to fill requests and answer supply and distribution questions.Conducted inventory, obtained and delivered medical supplies, forms, and housekeeping supplies to patient floors.Monitored stock rotation, organization, and expiration dates of floor inventory to insure standardization.Restocked various medical trays, caddies, and carts to support clinical functions in patient areas. Conducted equipment testing and stocked crash carts. Utilized ERP systems (Lawson, Optiflex, ParExcellence) to maintain accurate par level profiles and inventory counts; resolved inventory discrepancies.Initiated vendor orders for patient rental equipment; coordinated delivery/pickup and documentation to insure proper billing.Sorted, prepared and distributed incoming/outgoing and inter-departmental mail.Collected, validated and input patient charges to Medical Center database for billing purposes.Filled in for Shipping and Receiving Clerks in cases of illness or time off.

Lincoln, Nebraska, United States

Led safety trainings for various woodworking machinery and tools, as well as general maintenance or assembly of machinery.Supervised and monitored patrons’ use of tools and equipment for proper standard operating procedures.Observed and evaluated patrons’ work to provide feedback and made suggestions for improvement and safety.

Lincoln, Nebraska, United States

Transported legal documents to various locations in/around Lincoln, such as the courthouse and businesses.Assisted office staff using programs such as Tabs3, NetDocs, and QuickBooks.Receptionist duties such as welcoming clients, receiving phone calls on a multi-line system, sending emails, COVID-19 screenings, and sanitizing the office.Maintained appropriate stock of office supplies and other inventory.

Lincoln, Nebraska, United States

Assisted 50+ customers daily over the phone and via email by providing information and resolving their complaints.Oversaw and delegated online shoppers to do various tasks, such as picking and packing orders, cleaning, deliveries, etc.Ensured team members' efficiency using data collected and suggested changes to the picking process to increase accuracy and speed.Maintained and organized physical and digital records of orders each night.

Lincoln, Nebraska, United States

Bachelor Of Science - Bs, Information Technology

Accelerated BSIT to MSITM Program

Education record

Studied Computer Information Technology with a focus in Cybersecurity

Education record

Coursework included: Voice Lessons Music Theory and Ear Training Music Education Python and Swift Educational Instruction