Partnered with Business Analysts and business stakeholders to determine the technical feasibility of requirements, design the appropriate solutions based on Salesforce best practices, and implement them.Implemented a Customer and Partner Experience Site from scratch, guiding the business to out-of-the-box functionality over customizations in order to reduce development time and increase ease of future support and enhancements.Designed and rolled out a new DevOps process, which included incorporating feedback from pilot users into the design, training team members, and acting as the point of contact for support, process questions, and issues.Designed and implemented custom CI/CD solutions for Salesforce using Git and GitHub for source control and approvals, as well as Jenkins and the Salesforce CLI for automated deployments, increasing the predictability and reliability of Production deployments.Researched Salesforce best practices and shared with the team in order to influence development standards, including topics such as architecture patterns and maintainability of the codebase.- Technologies: DevOps tools, CI/CD, Git, GitHub, Jenkins, Experience Cloud (Community Cloud), Lightning Web Components (LWC), Apex, Aura, Visualforce, REST web services, APIs, ETL tools, Flows, Process Builder, Javascript, Typescript, Shell scripting, Agile Accelerator.

Owned the development and maintenance of the Service Cloud implementation, proactively finding and addressing technical debt, and identifying areas that could be simplified with out-of-the-box functionality.Developed a new iteration of the Salesforce Integration Framework, centralizing common integration logic, allowing for a quicker turnaround time on future integrations.Partnered with technical leads and third-party consultants to design and implement a new team-wide CI/CD process and supported the team after go-live.Started weekly technical roundtable meetings within the Salesforce team and led discussions about architecture, solution design, scalability and maintainability.Managed a Salesforce organization with over 5,000 internal users, 35,000 customer users, and 500 partner users.- Technologies: Service Cloud, Experience Cloud (Community Cloud), Lightning Web Components (LWC), Apex, Aura, Visualforce, REST web services, APIs, ETL tools, DevOps tools, CI/CD, Git, GitHub, Jenkins, Flosum, Flows, Process Builder, Javascript, Shell scripting, JIRA.

Designed and developed solutions in support of the Office Depot and OfficeMax merger, including integrations to migrate customer account information, pricing data and AR/billing data.Created and supported multiple integrations to maintain data integrity across systems through web services and ETL processes.Worked closely with end-users to identify pain-points, suggesting and implementing solutions to address them.Managed a Salesforce.com instance with over 3,000 active users.Developed Apex classes (including batch classes, VF controllers and extensions), Apex triggers, Visualforce pages and components, and Lightning components.Worked in an Agile environment with business analysts to develop solutions for different business units (sales operations, pricing, marketing, among others).- Technologies: Sales Cloud, Experience Cloud (Community Cloud), Apex, Aura, Visualforce, REST web services, APIs, ETL tools, Process Builder, Workflow Rules, Profiles, Permission Sets, Sharing Rules, Javascript, Shell scripting, Agile Accelerator.