Jack Thomson Email & Phone Number

Edinburgh, Scotland, United Kingdom

Stellar Omada is an Information Technology and Services company specialising in Programme Delivery and Service Management. Working across a number of industries, Stellar Omada aims to become a leading force in programme delivery within the U.K.Based in Edinburgh, and servicing clients UK wide, Stellar Omada is made up of a number of experienced and.

Edinburgh, United Kingdom

• Managing the End-User Testing, Acceptance, Implementation and Rollout of the Back Office pilot and the subsequent full operational business rollout of the strategic collaboration tool of choice across the UK business’s.
• Maximising testing effectiveness by analysing detailed Business Requirements, creating effective User Stories, developing Test Scenarios, Test Scripts, Test Cases, Test Plans and Test Data while ensuring full… Show more
• Maximising testing effectiveness by analysing detailed Business Requirements, creating effective User Stories, developing Test Scenarios, Test Scripts, Test Cases, Test Plans and Test Data while ensuring full.
• Increasing testing quality and speed through use of tools to automate, simulate, create and execute test cases and produce defect / bug reports.
• Maximising the value of testing artefacts by re-use for Test Consultancy, Blogs, internal and external training and for communication and marketing initiatives. Show less

Edinburgh, United Kingdom

• Systems and End-User Testing and Acceptance of changes to the underlying middle-office operational systems, data and interfaces.
• Implementing new risk mitigation and control procedures and checklists for work processing.
• Training, mentoring, upskilling and cross training of team, and other staff members in more complex operational processes and procedures.
• Ensuring customer requests for withdrawals met with both company and regulatory requirements and standards/SLAs. Personal… Show more
• Ensuring customer requests for withdrawals met with both company and regulatory requirements and standards/SLAs. Personal delegated authority for approval of individual payments up to £50k. Show less

Edinburgh, United Kingdom

• Day to day operational management, leading and motivating the team in a highly efficient and profitable customer centric retail food business. Key aspects of the role included responsibility for:
• Managing Systems Testing and End-User Testing and Acceptance of Stores Management and EPOS systems upgrades and enhancements.
• Ensuring adherence and compliance with all aspects of the operational procedures, processes and controls including Financial Management & Reporting, Health & Safety… Show more Day to day operational management, leading.
• Ensuring adherence and compliance with all aspects of the operational procedures, processes and controls including Financial Management & Reporting, Health & Safety Management and related monthly Food & Hygiene.
• Hiring, training and managing the onboarding of all new and existing employees.
• Holding monthly team meetings to discuss new brand promotions, store targets and staff recognition.

Edinburgh City, Scotland, United Kingdom

• Systems and End-User Testing and Acceptance of new product releases and upgrades and enhancements to customer facing applications.
• Handling and resolving end-user customer product queries and technical support calls.
• Managing and processing returns of damaged and faulty products
• Ensuring personal targets were met - daily, weekly and monthly

Edinburgh, Scotland, United Kingdom

• Systems and End-User Testing and Acceptance of back-office and middle-office systems upgrades and enhancements.
• Handling and resolving Fraud & Financial Crime cases and liaising directly with customers who have experienced fraudulent activity on their banking account(s).
• Processing fraud enquiries, customer refunds and operational reports on a daily, weekly and monthly basis.
• Training and mentoring of new staff members on the fraud systems and associated processes and controls to… Show more
• Training and mentoring of new staff members on the fraud systems and associated processes and controls to ensure compliance with regulatory FCA guidelines. Show less

Scqf Level 5 - Digital Media & Computer Games, Digital Communication And Media/Multimedia, Scqf Level 5

Activities and Societies: ICT Word Processing & Spread Sheets • Web Page Creation. • Digital Gaming Design • Video and Still Images.

Higher Grades • English - B • Mathematics - B, Higher Grades

Standard Grades

Activities and Societies: Computing - Intermediate Grade 2 • Chemistry - Intermediate Grade 2 • Sound Engineering - Intermediate Grade 2 •.