Jack Thomson Email & Phone Number

Edinburgh, Scotland, United Kingdom

Stellar Omada is an Information Technology and Services company specialising in Programme Delivery and Service Management. Working across a number of industries, Stellar Omada aims to become a leading force in programme delivery within the U.K.Based in Edinburgh, and servicing clients UK wide, Stellar Omada is made up of a number of experienced and talented individuals capable of leading organisations through complex transformation and programme deliveries.Our Managed Service… Show more Stellar Omada is an Information Technology and Services company specialising in Programme Delivery and Service Management. Working across a number of industries, Stellar Omada aims to become a leading force in programme delivery within the U.K.Based in Edinburgh, and servicing clients UK wide, Stellar Omada is made up of a number of experienced and talented individuals capable of leading organisations through complex transformation and programme deliveries.Our Managed Service offering provides software testing activities by a flexible and highly talented team of specialists in the marketplace. Setting the Test Strategy to improve maturity and cost effectiveness, Test planning, Test design/preparation, Test execution/defect management, Test reporting/governance, Test automation and robotics. Show less

Edinburgh, United Kingdom

• Managing the End-User Testing, Acceptance, Implementation and Rollout of the Back Office pilot and the subsequent full operational business rollout of the strategic collaboration tool of choice across the UK business’s three operational centres (Edinburgh, Glasgow and London). • Maximising testing effectiveness by analysing detailed Business Requirements, creating effective User Stories, developing Test Scenarios, Test Scripts, Test Cases, Test Plans and Test Data while ensuring full… Show more • Managing the End-User Testing, Acceptance, Implementation and Rollout of the Back Office pilot and the subsequent full operational business rollout of the strategic collaboration tool of choice across the UK business’s three operational centres (Edinburgh, Glasgow and London). • Maximising testing effectiveness by analysing detailed Business Requirements, creating effective User Stories, developing Test Scenarios, Test Scripts, Test Cases, Test Plans and Test Data while ensuring full requirements traceability. • Increasing testing quality and speed through use of tools to automate, simulate, create and execute test cases and produce defect / bug reports. • Maximising the value of testing artefacts by re-use for Test Consultancy, Blogs, internal and external training and for communication and marketing initiatives. Show less

Edinburgh, United Kingdom

• Systems and End-User Testing and Acceptance of changes to the underlying middle-office operational systems, data and interfaces. • Implementing new risk mitigation and control procedures and checklists for work processing. • Training, mentoring, upskilling and cross training of team, and other staff members in more complex operational processes and procedures. • Ensuring customer requests for withdrawals met with both company and regulatory requirements and standards/SLAs. Personal… Show more • Systems and End-User Testing and Acceptance of changes to the underlying middle-office operational systems, data and interfaces. • Implementing new risk mitigation and control procedures and checklists for work processing. • Training, mentoring, upskilling and cross training of team, and other staff members in more complex operational processes and procedures. • Ensuring customer requests for withdrawals met with both company and regulatory requirements and standards/SLAs. Personal delegated authority for approval of individual payments up to £50k. Show less

Edinburgh, United Kingdom

Day to day operational management, leading and motivating the team in a highly efficient and profitable customer centric retail food business. Key aspects of the role included responsibility for: • Managing Systems Testing and End-User Testing and Acceptance of Stores Management and EPOS systems upgrades and enhancements. • Ensuring adherence and compliance with all aspects of the operational procedures, processes and controls including Financial Management & Reporting, Health & Safety… Show more Day to day operational management, leading and motivating the team in a highly efficient and profitable customer centric retail food business. Key aspects of the role included responsibility for: • Managing Systems Testing and End-User Testing and Acceptance of Stores Management and EPOS systems upgrades and enhancements. • Ensuring adherence and compliance with all aspects of the operational procedures, processes and controls including Financial Management & Reporting, Health & Safety Management and related monthly Food & Hygiene inspections. • Hiring, training and managing the onboarding of all new and existing employees. • Holding monthly team meetings to discuss new brand promotions, store targets and staff recognition. • Setting overall business objectives and engaging with Team Leaders and Team Members on their individual and collective goals. Tracking quarterly progress against these business objectives and goals. • Identifying areas of opportunity for development and continuous improvement. • Managing staff rotas and holiday arrangements in line with overall business service levels. Show less

Edinburgh City, Scotland, United Kingdom

• Systems and End-User Testing and Acceptance of new product releases and upgrades and enhancements to customer facing applications. • Handling and resolving end-user customer product queries and technical support calls. • Managing and processing returns of damaged and faulty products • Ensuring personal targets were met - daily, weekly and monthly

Edinburgh, Scotland, United Kingdom

• Systems and End-User Testing and Acceptance of back-office and middle-office systems upgrades and enhancements. • Handling and resolving Fraud & Financial Crime cases and liaising directly with customers who have experienced fraudulent activity on their banking account(s). • Processing fraud enquiries, customer refunds and operational reports on a daily, weekly and monthly basis. • Training and mentoring of new staff members on the fraud systems and associated processes and controls to… Show more • Systems and End-User Testing and Acceptance of back-office and middle-office systems upgrades and enhancements. • Handling and resolving Fraud & Financial Crime cases and liaising directly with customers who have experienced fraudulent activity on their banking account(s). • Processing fraud enquiries, customer refunds and operational reports on a daily, weekly and monthly basis. • Training and mentoring of new staff members on the fraud systems and associated processes and controls to ensure compliance with regulatory FCA guidelines. Show less

Scqf Level 5 - Digital Media & Computer Games, Digital Communication And Media/Multimedia, Scqf Level 5

Activities and Societies: ICT Word Processing & Spread Sheets • Web Page Creation. • Digital Gaming Design • Video and Still Images.

Higher Grades • English - B • Mathematics - B, Higher Grades

Standard Grades

Activities and Societies: Computing - Intermediate Grade 2 • Chemistry - Intermediate Grade 2 • Sound Engineering - Intermediate Grade 2 •.