Jack Tomala Email & Phone Number

Woodcliff Lakes Nj

Processed EDI orders for major retailers such as Nordstrom, All Military Branches and EC Scott.Resolved EDI 850 errors.Acted as liaison between marketing and social media influencers for the NARS brand; Expediting orders for launches and other promotional campaigns.Generated and distributed open order reports to planners and account executives.Collaborated with the Ohio distribution center for quick turnaround, product safety, product schedule, and back in stock dates.Created SOPs for our credit and return transactions which were successful in reducing the process time.Partnered with receiving manager on returns, which included researching the reason for the return, as well as identifying the correct account and cost.Helped coordinate and manage our customers’ shipping guidelines with our receiving team to ensure accurate processing to eliminate chargebacks.

Provided support to the billing department. Created customer invoices for hardware equipment and for warranty services on a JDE Edwards Oracle Database.Followed through the entire invoice process communicating with various departments to correct error and confirm accuracy.

Processed packages through UPS and Fed Ex database

Responded to customers’ inquiries as it pertains to order status, pricing, shipping status, PODs, and invoicing.Keyed and monitored customers’ orders from receipt to invoicing.Worked closely with production to provide adequate timelines and scheduling.Handled price increase/decrease notifications.Promoted the selling and use of Berry’s products.Built relationships with external and internal customers.

Provided customer focus service during the delivery of company’s Life cycle Service products to local government customers.Managed government contracts within Western Pennsylvania area.Maintained relationships and business with external partners. Responsible for contract renewals, proposals, forecasting, development of statements of work, and meeting P&L and receivables goals. Was also tasked with overseeing contract P&L performance including meeting service, billing and cost performance goalsEnsured compliance with all appropriate governmental contract requirements and procedures.Developed service account plans and profiles, goals and strategies within assigned accounts. Major emphasis included developing customer relationships that will position us for service growth throughout the designated customer base.

Provided day to day customer service to existing distributors.Handled order entry of purchased orders from outside sales and customers. (5-15 purchased orders)Sourced new sales opportunities through inbound lead follow-up and outbound cold calls and emailsCreated relationships with current and new distributors to market the Jescraft brand.Performed blitz campaign to promote Jescraft product through the use of mass media; email and phoneResearched accounts, identify key players and generate interestNegotiated contracts with distributors.Provided product knowledge to our online distributors and monthly product list of product sales to operations.Closed sale deals and achieved quarterly quotas.

Monitored the export order management compliance through feeder R/3 SAP 6.0 system and SAP GTS system.Ensured EDI transmissions were processed to the freight agents and US Customs. Communicated booking information, incoterms and pro-forma invoices.Troubleshooted EDI transmission errors in the SAP and SAP GTS System.

Verified, prepared, and forwarded purchase orders.Maintained sufficient inventory levels for production.Prepared purchase orders by verifying specifications and price; obtaining recommendations from suppliers for substitute items; obtaining approval from requisitioning departmentDeveloped a database of purchases for detail analysis of raw materialsTrained on the operation process with lead managers.

Managed trade compliance for import and export shipments. Documented import and export processes; ensured that the procedures were followed and updated periodically.Confirmed all ISF’s were filed on time.Reviewed to confirm the right HTS classification were used. Created a product classification database that included appropriate data fields. Negotiated rates with freight forwarders.Verified products in containers were properly packed and marked with the country of origin as required by the US Regulation, 19 CFR 134.11.Developed and documented a qualification process to ensure that all information on the NAFTA certificate is accurate and supported by documentation.

Led the ‘Product Line Simplification’ (PLS) program to streamline operations, reduce cost, and maintain margins.Successfully completed the reduction of 165 products out of 379, a 56% reduction without the loss of customer.Maintained our product line sample, working with sales, and field technicians to provide our best cost savings productsDeveloped cost models for each product maintaining 50% in gross marginsManaged two customer service representatives and two production operatorsImplemented a product pricing database for product quotationsResolved customer quality issuesHandled between 40-50 calls from customers and sales force providing tech support and order updates.Trained sales managers on our best product offerings and product/market knowledge.Provided sales budget to accounting, forecasted sales revenue on a monthly and yearly base.

Provided daily support to 10 Industry Sales Managers worldwide, for a fortune 300 company that is responsible for over 200 accounts.Handled product innovation during transition period.Qualified leads in each area starting with show leads.Developed leads for the Regional Sales ManagersVisited key accounts to maintain good customer relationshipsZip-Pak Plant VisitsOttawa, ILZip-Pak Systems- Duluth, GAAtlanta, GA

Supported industry Managers in opening new accounts, upgrading existing service and following up on referralsMaintained quality control/satisfaction records, constantly seeking new ways to improve customer service.Translated and proofread documents for industry and business unit managers.Worked with training manager in revising safety manual and initiated OSHA update bulletins.Assisted in administering a revised employee evaluation program, which allows for improvement on identified problem areas before final evaluation.Partnered with human resource manager in developing Customer Service Training Program, which successfully standardized procedures and enhanced office workflow.Worked with junior accountant in collection efforts, reducing aged receivables from an average of 90+ days to 62 days

Bachelor'S Degree, International Business

Aa, Liberal Art