Jack Tomala Email & Phone Number

Woodcliff Lakes NJ

Processed EDI orders for major retailers such as Nordstrom, All Military Branches and EC Scott.Resolved EDI 850 errors.Acted as liaison between marketing and social media influencers for the NARS brand; Expediting orders for launches and other promotional campaigns.Generated and distributed open order reports to planners and account executives.Collaborated.

Provided support to the billing department. Created customer invoices for hardware equipment and for warranty services on a JDE Edwards Oracle Database.Followed through the entire invoice process communicating with various departments to correct error and confirm accuracy.

Processed packages through UPS and Fed Ex database

Responded to customers’ inquiries as it pertains to order status, pricing, shipping status, PODs, and invoicing.Keyed and monitored customers’ orders from receipt to invoicing.Worked closely with production to provide adequate timelines and scheduling.Handled price increase/decrease notifications.Promoted the selling and use of Berry’s products.Built.

Provided customer focus service during the delivery of company’s Life cycle Service products to local government customers.Managed government contracts within Western Pennsylvania area.Maintained relationships and business with external partners. Responsible for contract renewals, proposals, forecasting, development of statements of work, and meeting P&L.

Provided day to day customer service to existing distributors.Handled order entry of purchased orders from outside sales and customers. (5-15 purchased orders)Sourced new sales opportunities through inbound lead follow-up and outbound cold calls and emailsCreated relationships with current and new distributors to market the Jescraft brand.Performed blitz.

Monitored the export order management compliance through feeder R/3 SAP 6.0 system and SAP GTS system.Ensured EDI transmissions were processed to the freight agents and US Customs. Communicated booking information, incoterms and pro-forma invoices.Troubleshooted EDI transmission errors in the SAP and SAP GTS System.

Verified, prepared, and forwarded purchase orders.Maintained sufficient inventory levels for production.Prepared purchase orders by verifying specifications and price; obtaining recommendations from suppliers for substitute items; obtaining approval from requisitioning departmentDeveloped a database of purchases for detail analysis of raw materialsTrained.

Managed trade compliance for import and export shipments. Documented import and export processes; ensured that the procedures were followed and updated periodically.Confirmed all ISF’s were filed on time.Reviewed to confirm the right HTS classification were used. Created a product classification database that included appropriate data fields. Negotiated.

Led the ‘Product Line Simplification’ (PLS) program to streamline operations, reduce cost, and maintain margins.Successfully completed the reduction of 165 products out of 379, a 56% reduction without the loss of customer.Maintained our product line sample, working with sales, and field technicians to provide our best cost savings productsDeveloped cost.

Provided daily support to 10 Industry Sales Managers worldwide, for a fortune 300 company that is responsible for over 200 accounts.Handled product innovation during transition period.Qualified leads in each area starting with show leads.Developed leads for the Regional Sales ManagersVisited key accounts to maintain good customer relationshipsZip-Pak Plant.

Supported industry Managers in opening new accounts, upgrading existing service and following up on referralsMaintained quality control/satisfaction records, constantly seeking new ways to improve customer service.Translated and proofread documents for industry and business unit managers.Worked with training manager in revising safety manual and initiated.

Bachelor'S Degree, International Business

Aa, Liberal Art