Jack Walker Email & Phone Number

Eugene, Oregon Area

 Provide leadership and guidance for IT professionals who are continuing their education  Build a strategy to keep IT professionals engaged in learning Give direction for community members who have recently begun their certification studies Coordinate marketing projects for the community Process community invitations and admit new members Organize and host Cisco study sessions for various levels of Cisco certification Assist Network and Systems Administrators to prepare for certification exams Recommend educational path learners based on their career goals

Temecula, Ca

 Provide network management and technical support for all aspects of network communications including; Network Administration, Windows Domain Administration, Cloud email Administration, VoIP Phone System Management Analyze and maintain Cisco Networking devices and MicroSoft Server 2008-2012 environment utilizing Solarwinds Orion software to check for device health Develop a VoIP network using Cisco 3900 ISR with QoS, Catalyst 4948 with CoS for call clarity, and port mirroring enabled for troubleshooting Reconfigure and document unused Cisco 6509 VSS’s as stand by replacements for current network core Analyze and revise accurate Network and PCI Compliance documentation Design and deploy virtual servers using Hyper-V (Windows Server 2008-2012), VMWare, and Oracle VBox Monitor and analyze firewall optimization of Sophos SG210 UTM system Diagnose communication issues for network and office devices

New York

 Remote systems administrator for several small companies located in New York City and Ontario, Canada Manage network software upgrades, system backups, and Windows Firewalls Maintained the integrity and continual operation of the company’s network and critical systems Resolve Windows environment issues including verifying TCP/IP settings, unsuccessful VPN connections, software conflicts, and operating system upgrades for New York corporate offices  Assist clients with network troubleshooting and hardware conflicts Ensure User Account access was available for remote users using VoIP phone systems Design and maintain server backups for Microsoft Server 2003 Standard - Microsoft Server 2008 Enterprise Migrate legacy Exchange mail system to MS Server 2003 using ExMerge

Ortigas, Philippines

 Designed scalable Cloud VoIP system to handle 30-100 Home Call Center Agents Responsible for maintaining team goals and setting employee expectations for the virtual call center Developed client relationships through hands on account management and educating clients on best practices

Ortigas, Philippines

 Responsible for designing and developing English communication skills program for all staff Ensured staff’s ability to perform technical computing procedures, communication skills, and product knowledge

Manila, Philippines

 Provided Level 2 Help Desk support for Deutshe Bank Support account Assist Deutsche Bank Employees to reset account security preferences Performed maintenance of SAP transactions and rebuild transactions using SAP menus and tools

Bonsall, Ca

 Responsible for server maintenance, updates, performance monitoring, and software installation on the server and attached domain workstations Accountable for development of creative solutions to resolve environmental IT issues Received 4 Star Awards for Professionalism and Outstanding Service

Temecula, Ca

Foothill Ranch, Ca

Aliso Viejo, Ca

Temecula, Ca

New York, Ny

Cisco Learning Network, Network And System Administration/Administrator

Online It Training, Information Technology