Jack Wu Email & Phone Number

Zhubei City, Taiwan

IBM (International Business Manager) is responsible for assisting assigned Franchisees in the efforts to develop and operate their business in such a way as to build sales and optimize profit. Additionally, IBM is also responsible in assisting with new business development opportunities including new store opening processes.

Taichung City, Taiwan

• Optimizing Operation Procedures: Optimizing the operational procedures of the front desk and ensure the to-do-list is well communicated, trained, and maintained during the pre-opening period; successfully increase the team overall working efficiency by 30%, and shorten the guests waiting time by up to 10 minutes• Execution & Planning: Join the Hotel Rooftop Bar pre-opening team, finish the interior and beverage setting within one month, also take the responsibility of planning and organizing the sales events of the bar after it's opened.• Training & Leadership: Training and coordinating a 15 people team, ensure a positive communication channel is well established and the customer satisfaction is always great. Leading and working with the The Now members seamlessly to increase the Google Review score from 3.8 to 4.5 stars by implementing different promotions and high quality service

Taipei City, Taiwan

• Event Implementation: Responsible for performing high quality food and beverage and counter service for VIP guests of the executive floor, and serve over 50 sales events and several board meetings perfectly • Observant & Building Relationship: Provide 24/7 personal butler service upon the guests requirements, always trying to exceed extra steps to fulfill the requests to make sure all the guests have a wonderful stay experience; treat the guests like friends and build a positive relationship with them for future networking opportunity

Brussels Area, Belgium

• Sales & Customer Service: Increased front desk sales performance by 30% in one month by up-selling the guests with my own sales process based on assessing customer needs, and get elected as employee of the month due to my excellent customer service • Organizing & Auditing: Monitor and verify all account postings and balance, make sure all the reports are corrected. Also, produce, compile, and check the hotel’s daily adjustments and corrections; make sure the income journal and night reports are well organized and filed

Greater Minneapolis-St. Paul Area

• Greet and welcome all guests with professional conversation, and receive payments before conduct them check-ins• Monitor service preparations to ensure that everything is prepared and presented in an acceptable manner• Investigate and resolves complaints regarding food quality, service, or accommodations

Post Graduate Diploma, Hospitality Administration/Management

International Business Administration - E-Marketing Program, Business Administration And Management, General

Bachelor Of Arts (B.A.), Communication, General

Associate Of Arts (A.A.), General Studies

Activities and Societies: Volunteer Program Association