Patient Service Representative
CurrentGreet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor. Use excellent guest relations skills in all interactions with patients, visitors and staff.Request, prepare and ensure the completeness of the patient medical record and physician orders.Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents.Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.
