Results-driven Senior Account Management Director with over 20 years of expertise in customer success, sales, P&L management, and AI-powered solutions in global BPO environments. Certified in Lean Six Sigma (Green Belt), COPC, and advanced Excel, with hands-on experience in leveraging AI technologies to drive operational excellence and business growth.Core Strengths:Strategic leadership for high-performance service and support centers, integrating AI and automation for efficiency gainsProven P&L management, consistently exceeding revenue and margin targetsExpertise in business development, process improvement, and AI-driven solutions for enhanced decision-making and productivityMultilingual: Fluent in English, Portuguese and SpanishKey Achievements:Spearheaded $67M+ revenue growth by combining data-driven strategies with AI technology for enhanced customer experience and operational efficiencySuccessfully implemented AI tools in sales and workforce management to optimize performance across diverse teams