Jack Benedict Email & Phone Number

Greensboro/Winston-Salem, North Carolina Area

Greensboro, Nc

Supply instructional design and development expertise for clients. Provide full service, cradle to grave instructional design and development, including needs analysis, rapid prototyping, design and layout, graphics creation and optimization, content management, and evaluation planning and implementation.

Recruited to lend design expertise for the development of learning systems for clients, ranging from small-business start-ups to global Fortune-100 enterprises. Conduct needs analysis; develop gap analysis. Propose strategic and tactical training objectives. Create customized, three-pronged training modules (visual, verbal and auditory) to optimize learning within existing business parameters with focus on measurable results. Train in-house training teams to encourage corporate self-sufficiency. Serve as lead Graphics and Web Designer. Design metrics to determine efficacy of training programs. Guided the Hilton worldwide conglomerate as they integrated training systems and materials from nine autonomous hotel chains into a single tracking/registration system. Conducted design analysis and documentation for their Learning Management System, providing a solid framework for internal system development. Facilitated internal development of a customized system, resulting in overall cost savings of $5 million.Developed graphic and educational content for 15+ hours of computer-based training to be employed at 50+ locations for Freedom Communications. Supplied training and mentoring for implementation of instructional-design process for trainers in several large, multi-national corporations.Consistently complete projects on or ahead of schedule, and at or under budget.

Promoted to develop focused, multi-tiered soft-skills training programs designed to coalesce diverse GMAC organizations. Acted as primary cultural strategist, developer, and team member for ongoing internal brand implementation. Performed market analysis, graphic design, graphic-reproduction concept testing, focus-group analysis, and targeted marketing.Highlights of projects:Created and led four-person instructional design team in development, execution and management of web-based (WBT), computer-based (CBT), and Instructor-lead training for 3000+ employees. Managed, designed, and implemented internal customer-service improvement campaign for more than 1500 employees, including promotional materials design, internal advertising and web presence. Saved $200,000+ annually in projected outsourcing costs by developing training programs in-house.

Conducted soft- skills, technical, and procedural training classes of up to 100 students. Maintained and updated inventory of online and classroom training materials. Worked with internal clients to develop recurrent and JIT workshops, support materials, and online training. Subjects included Customer Service Dynamics, Team Building, Ethics, and Empathic Customer Interactions.Designed/developed several major CBT curricula, in conjunction with a major rollout of internal systems and customer support to 66 locations across the US. Generated timely and convenient training, saving the corporation more than $120,000 in travel and training costs and $200,000+ in proposed external development fees.

Acted as fiduciary agent in the investigation, negotiation, and settlement of insurance claims resulting from automobile accidents and thefts. Dealt directly with a wide variety of individuals and organizations in various states of stress and anxiety, while maintaining a balanced, professional, and cordial approach. Represented Integon in contracts and dealings with external organizations including legal firms, body shops, and hospitals.