Jack Henderson Email & Phone Number

Harrogate, England, United Kingdom

Delivering personal customer experiences within performance-based retail environments. Responsibilities include achieving value-based KPIs and exploring customer's digital lives to establish their needs for technology products. Mentoring brand advocacy and coaching genuine, personable conversations whilst deputising for operational responsibilities.Focusing on developing staff intake to maintain the present and progressive success of multiple high-profile branches. Presenting at monthly senior management meetings, offering suggestions to improve performance based on quantitative data and product knowledge. Championing the "Digital Influencer" programme by meeting and interviewing Senior Leaders and Directors about the business's future. Providing intermediary support between departments (Digital and Retail) to highlight focus areas and adapt to a more effective and collaborative way of working.