Jack Cheng Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Canada Area

- Provide level 1 to 2.5 support and IT budget management- Coordinate I.T. services for job sites- Configure Cisco network devices for job sites and area offices- Manage network devices using Cisco Prime, and Fire Sight- Manage corporate VoIP system using CUCM and CUCA- Monitor network devices with SolarWinds Orion- Server Backup and recover servers using Commcell Console (Comvault) and Cloudberry- Server Administration- Manage IT inventory with ServiceNow-… Show more - Provide level 1 to 2.5 support and IT budget management- Coordinate I.T. services for job sites- Configure Cisco network devices for job sites and area offices- Manage network devices using Cisco Prime, and Fire Sight- Manage corporate VoIP system using CUCM and CUCA- Monitor network devices with SolarWinds Orion- Server Backup and recover servers using Commcell Console (Comvault) and Cloudberry- Server Administration- Manage IT inventory with ServiceNow- Manage mobile device using AirWatch MDM- Configure mobile devices (Android and iOS)- Managing Google Suite using Google Admin, Bettercloud, and Spanning Backup- Remote support end user devices using BigFix, Splashtop, and WebEX- Video Conference supports - WebEx, Zoom, Microsoft Teams, Google Meet...etc.- Update and document procedures using Confluence- Coordinate Enterprise WebEx sessions- Administrate LotusNotes and FMS AS400- AD user management- Configure laptops and workstations for deployment using IBM BigFix Console Show less

Calgary, Canada Area

Support triage, site surveys, network solution development and integration, TELUS Business Connect White Glove Technician.

Calgary, Canada Area

• IT Service Support Technician• Receive new laptops / workstations and imaging Windows 7/10 for next deployment• Collect laptops / workstations from end of contract users and re-image for next deployment• Ship equipment to remote sites in Western Canada via Courier services• IT inventory and ticket management with LANDESK• Setup mobile devices (Apple and Android) for deployment• Active Directory management• Manage workstations and software deployment with IBM… Show more • IT Service Support Technician• Receive new laptops / workstations and imaging Windows 7/10 for next deployment• Collect laptops / workstations from end of contract users and re-image for next deployment• Ship equipment to remote sites in Western Canada via Courier services• IT inventory and ticket management with LANDESK• Setup mobile devices (Apple and Android) for deployment• Active Directory management• Manage workstations and software deployment with IBM Endpoint Manager• Manage mobile device via AirWatch• Troubleshooting workstation both on and off site• Escalate tickets when necessary Show less

Calgary, Alberta, Canada

Manager of 70,000+ square foot warehouse operationDirect 8-10 warehouse shipping and receiving associates Direct 10-12 delivery drivers and the fleetSupport staffs of other departments regarding to inventory availabilities and locationsManage returns from customer and warranty claimsManaged receiving products minimum of a 54 ft. trailer dailyTrained staff on material handling processes to reduce shipping timeAssured the warehouse meets with OHSA safety… Show more Manager of 70,000+ square foot warehouse operationDirect 8-10 warehouse shipping and receiving associates Direct 10-12 delivery drivers and the fleetSupport staffs of other departments regarding to inventory availabilities and locationsManage returns from customer and warranty claimsManaged receiving products minimum of a 54 ft. trailer dailyTrained staff on material handling processes to reduce shipping timeAssured the warehouse meets with OHSA safety standardsTrack time spent on assignments each day for productivityVerified computations against physical count of stockOperated forklifts and other heavy machinery safelyOperated PC and RF-based computer systems with a high level of accuracy Show less