Jack Coldrick Email & Phone Number

Ireland

Ireland

Dublin, County Dublin, Ireland

As a member of the technical partner management team, I am dedicated to expanding the Personio app marketplace. My responsibilities are focused on the UK/I and Benelux regions, where I collaborate with partners to develop robust integrations that can be utilized by Personio clients worldwide.In addition to this I am responsible for driving adoption of these integrations and also assisting partnersto migrate to newer endpoints/APIs as and when they are released.

I worked alongside the enterprise sales team focusing on technical discovery, solution design, personalized demos and bid support. I also liaised with our partnership managers to assist in bringing new distribution partners onboard to help further the reach of our solution. In addition to this, I alongside my counterparts in APAC and NAM worked to lay the foundations to the presales engineering team within Go1.

As the Head of Presales, I frequently participated in technical discovery calls and demos with potential clients, with the objective of comprehensively grasping their needs and requirements. This allowed me to provide a personalized demonstration and proof of concept of the solution(s) we could offer. Moreover, I supervised a team of HubSpot specialists responsible for delivering on the solutions presented during the sales process.Some of my notable achievements include defining the… Show more As the Head of Presales, I frequently participated in technical discovery calls and demos with potential clients, with the objective of comprehensively grasping their needs and requirements. This allowed me to provide a personalized demonstration and proof of concept of the solution(s) we could offer. Moreover, I supervised a team of HubSpot specialists responsible for delivering on the solutions presented during the sales process.Some of my notable achievements include defining the presales process, revamping the demo environment, and conducting workshops to enhance the upskilling of the HubSpot team. Show less

Dublin, County Dublin, Ireland

The Solutions Specialists are a branch of the wider Presales team (Solution Engineers, Architects and Specialists) at HubSpot and in this role, I collaborated closely with account executives to facilitate the sales of HubSpot's more technically advanced products, such as Operations Hub and CMS Hub. Although I focused primarily on these two products, it was essential to have a comprehensive understanding of the entire HubSpot platform to determine the most effective solution for each… Show more The Solutions Specialists are a branch of the wider Presales team (Solution Engineers, Architects and Specialists) at HubSpot and in this role, I collaborated closely with account executives to facilitate the sales of HubSpot's more technically advanced products, such as Operations Hub and CMS Hub. Although I focused primarily on these two products, it was essential to have a comprehensive understanding of the entire HubSpot platform to determine the most effective solution for each prospect.My duties involved working closely with the sales team to understand the prospects' requirements, providing technical expertise during the sales process, and identifying opportunities for custom solutions. By leveraging my technical knowledge, I helped to position and sell the more complex products offered by HubSpot. Show less

As part of my role as a Principal Solutions Engineer, I worked in a pre-sales capacity with prospects, existing customers, and partners to drive sales from a technical perspective. This included participating in calls with interested prospects and customers to help them understand the technical benefits of our solution and its value proposition. Additionally, I conducted training sessions for internal sales teams to familiarize them with our new tools, product updates, and APIs.On the… Show more As part of my role as a Principal Solutions Engineer, I worked in a pre-sales capacity with prospects, existing customers, and partners to drive sales from a technical perspective. This included participating in calls with interested prospects and customers to help them understand the technical benefits of our solution and its value proposition. Additionally, I conducted training sessions for internal sales teams to familiarize them with our new tools, product updates, and APIs.On the partner side, I facilitated webinars and training sessions for partners to enhance their sales skills and ensure they were equipped to sell HubSpot across the EMEA region. Establishing close relationships with the product team was also a critical aspect of my role. I often encountered various use cases and challenges from potential prospects and had to provide feedback to the team regarding any roadblocks.Overall, my responsibilities entailed leveraging my technical expertise to enhance the sales process, ensuring that both customers and partners were equipped with the necessary knowledge to fully utilize our offerings.Highlights:- Operation Hub Masterclass Sessions- Operation Personalisation Show less

Dublin, County Dublin, Ireland

As part of my role as a Senior Solutions Engineer, I worked in a pre-sales capacity with prospects, existing customers, and partners to drive sales from a technical perspective. This included participating in calls with interested prospects and customers to help them understand the technical benefits of our solution and its value proposition. Additionally, I conducted training sessions for internal sales teams to familiarize them with our new tools, product updates, and APIs.On the… Show more As part of my role as a Senior Solutions Engineer, I worked in a pre-sales capacity with prospects, existing customers, and partners to drive sales from a technical perspective. This included participating in calls with interested prospects and customers to help them understand the technical benefits of our solution and its value proposition. Additionally, I conducted training sessions for internal sales teams to familiarize them with our new tools, product updates, and APIs.On the partner side, I facilitated webinars and training sessions for partners to enhance their sales skills and ensure they were equipped to sell HubSpot across the EMEA region. Establishing close relationships with the product team was also a critical aspect of my role. I often encountered various use cases and challenges from potential prospects and had to provide feedback to the team regarding any roadblocks.Overall, my responsibilities entailed leveraging my technical expertise to enhance the sales process, ensuring that both customers and partners were equipped with the necessary knowledge to fully utilize our offerings.Highlights:- Included in May Top performers globally 2020- Running technical training sessions with the wider solutions engineering team - Ongoing- Shopify Integration & eCommerce Bridge API Partner Webinar - June 2020.- Integrations 101 Partner Webinar - May 2020.- Active on the HubSpot Community + LinkedIn Show less

County Dublin, Ireland

As part of my role as a Solutions Engineer, I worked in a pre-sales capacity with prospects, existing customers, and partners to drive sales from a technical perspective. This included participating in calls with interested prospects and customers to help them understand the technical benefits of our solution and its value proposition. Additionally, I conducted training sessions for internal sales teams to familiarize them with our new tools, product updates, and APIs.On the partner… Show more As part of my role as a Solutions Engineer, I worked in a pre-sales capacity with prospects, existing customers, and partners to drive sales from a technical perspective. This included participating in calls with interested prospects and customers to help them understand the technical benefits of our solution and its value proposition. Additionally, I conducted training sessions for internal sales teams to familiarize them with our new tools, product updates, and APIs.On the partner side, I facilitated webinars and training sessions for partners to enhance their sales skills and ensure they were equipped to sell HubSpot across the EMEA region. Establishing close relationships with the product team was also a critical aspect of my role. I often encountered various use cases and challenges from potential prospects and had to provide feedback to the team regarding any roadblocks.Overall, my responsibilities entailed leveraging my technical expertise to enhance the sales process, ensuring that both customers and partners were equipped with the necessary knowledge to fully utilize our offerings. Show less

County Dublin, Ireland

As part of my role in the HubSpot Customer Success department, I pioneered a new position focused on helping customers facing technical challenges during their renewal window, particularly high-value customers. My duties involved consulting with the customers' technical and marketing teams to resolve any issues and facilitate their contract renewal.In addition to working with "at-risk" customers, I also collaborated with new customers experiencing technical challenges or integrations… Show more As part of my role in the HubSpot Customer Success department, I pioneered a new position focused on helping customers facing technical challenges during their renewal window, particularly high-value customers. My duties involved consulting with the customers' technical and marketing teams to resolve any issues and facilitate their contract renewal.In addition to working with "at-risk" customers, I also collaborated with new customers experiencing technical challenges or integrations. Through early engagement, I advised and provided recommendations on the best path forward, ensuring their success and long-term growth. My responsibilities also included working proactively with internal teams to demonstrate new features and present on technical subjects such as Technical SEO, Custom Modules, and API.Overall, my role was to leverage my technical expertise to enhance the customer experience and promote customer retention through effective resolution of technical challenges.Highlights:- Spoke at our Developer Bootcamp on eCommerce Bridge APIs and advanced APIs (Timeline API,Tracking Code API, Workflow Extensions API). - May 2019- Speaker at Manchester HUG Digital22 - Advanced Workflows and Nurturing Techniques- "Champagner" Award December 2018- Speaker at September HUG Southampton - Design Manager v2- HubSpot HEART Champion August 2018- EMEA Services HubSpotter of the Year 2018- Setup a “Success Hours” which proved to be very helpful to the wider success teams.- Have worked closely with product in relation to the eCommerce Bridge APIs and ShopifyIntegration.- “Nosey Neighbor” award for helping across multiple teams 2018- Setup foundations of the Success Engineer role in EMEA Show less

County Dublin, Ireland

My role involved me working with 20+ customers on an ongoing basis advising them on best practices around our REST APIs and helping them to resolve any roadblocks they encounter whilst using the tools. I also worked with the wider Services Team by regularly joining scoping calls to decipher if a customer would benefit from a particular service. I was also tasked with building out email templates and providing technical support to high risk customers. Highlights- Q2 Customer Success… Show more My role involved me working with 20+ customers on an ongoing basis advising them on best practices around our REST APIs and helping them to resolve any roadblocks they encounter whilst using the tools. I also worked with the wider Services Team by regularly joining scoping calls to decipher if a customer would benefit from a particular service. I was also tasked with building out email templates and providing technical support to high risk customers. Highlights- Q2 Customer Success Champion- Q1 Customer Success Champion Show less

Dublin, Ireland

I worked as a Web Developer on the Marketing team. My responsibilities included maintaining the regional websites as well as integrating new features to these websites. From a marketing perspective, I was involved in creating landing pages for up and coming campaigns and putting ideas formulated on paper onto the web.

Dublin, Ireland

I started working in Lightbox as an Intern for a 3 month period. During my time as an intern I was involved in numerous developmental projects with the most significant being the redesign and rebuilding of MediaContact.ie (a popular press release and media directory platform in Ireland). I was offered a full time job in late August and stayed in this position until December when the company was merged with a larger Dublin based company, Software Design. While at Lightbox I… Show more I started working in Lightbox as an Intern for a 3 month period. During my time as an intern I was involved in numerous developmental projects with the most significant being the redesign and rebuilding of MediaContact.ie (a popular press release and media directory platform in Ireland). I was offered a full time job in late August and stayed in this position until December when the company was merged with a larger Dublin based company, Software Design. While at Lightbox I worked primarily on PHP based projects. I was involved in maintaining MediaContact.ie and monitored and fixed bugs reported to me by the team daily.During my time at Lightbox I worked with the following technologies:- PHP & MySQL - The bulk of my work was centered around this language especially when building Custom Wordpress sites. - HTML & CSS - Usually I would add new elements to existing websites and update the CSS accordingly. I worked with the CSS framework Sass and I am also familiar with Twitter Bootstrap.- Wordpress - Maintaining existing sites and integrating the CMS into custom built sites.- PHP Framework Laravel to build an application as part of a viral twitter campaign for Iarnrod Eireann (Irish Rail). Aimed at promoting its services to students in Ireland. It was a great success and ran for a total of 1 month.Some of the other clients I worked with while at Lightbox include:- The Mater Foundation- The Royal Horticultural Society of Ireland- Veritas- The Irish Pharmacists Union (IPU)- Pledge Sports (Winner of the most innovative website at the Irish Web Awards 2014). - MediaContact- Publicis (Dublin based ad agency)- Ogilvy (Dublin based ad agency) Show less

Bachelor'S Degree, Computing In Multimedia/Web Engineering, First Class Honours

Diploma, Digital Marketing & Strategy

The course focuses on utilising various digital channels to boost a businesses sales and brand awareness. Channels include Social Media.