WEB DEVELOPMENTCreated an e-commerce website for Spa & Beyond Beauty Supply in Vancouver, showcasing almost 7000 nail salon products as a catalogue.Well-organized the 7,000 products into three category layers on the main navigation bar to enhance user experience.Conducted keyword research, competitor analysis and social media analysisfor Clogger USA and Japanese websites to develop SEO strategies.Applied high search volume keywords on page titles and meta descriptions toenhance Clogger’s website SEO rankings.DESIGNCreated images and videos for UI Collabo's website - a Japanese company which offers a project management tool.Created wireframes for website development for UI Collabo.SEO/ MARKETINGWrote SEO content and content structure for at least 5 websites.Conducted keyword research for at least 10 websites.Created Social Media assets and content for Clogger Japan.

SEOApplied SEO techniques for at least 25 websites across the company by doing keyword research, updating content and adjusting website structure.Conducted website audits for a minimum of 40 clients’ websites to evaluate their website’s SEO performance and identify solutions for improvements.WEB DEVELOPMENTIntegrated the Email Marketing plugin/ tool like Klavyo with the e-commerce website.Updated SEO content on the backend of WordPress, Squarespace and Shopfiy.SOCIAL MEDIA MARKETINGPlanned monthly social media posts for at least 5 clients.Communicated with overseas designers to create images for the posts.

Built the High School Counsellor Newsletter September issue from scratch by using Campaigner to distribute to more than 380 recipients. Audited the programs’ webpage and information session PowerPoint slides and then give suggestions to Communication and Marketing to make the change in order to make it clearer to the audience. Created a marketing and recruitment plan to promote Food & Nutrition programs and Gerontology programs to prospective students, especially email campaigns. Delivered both virtual and in-person presentations to high school students around BC, mainly in Richmond and Burnaby, BC, Canada.

Provided vital support and assistance within the assigned RES unit, serving as the primary point of contact for prospective and current students, internal staff, agents, and external stakeholders.Delivered exemplary customer service and clerical support and proficient data entry services to ensure the seamless provision of RES services to our students and clients.Served as the initial point of contact for individuals interacting with our business unit. In this capacity, I worked under the guidance of senior team members, consistently applying and adhering to College policies, procedures, and standards.Played a pivotal role in embodying the values of our organization by operating at the forefront of customer interactions.Actively contributed to changes in RES services, processes, and projects by collaborating with senior team members, which involved a proactive approach to adapting and implementing improvements in alignment with organizational goals.

Supported LEAP students by providing the best answers to their questions about any manners such as registrations, class schedules, refund policy, and application… via phone, email, in-person and Zoom conference.Offered support to LEAP instructors by answering their questions or providing needed information in a timely manner.Updated the student’s physical files every session, including their payments, grades and class level, to ensure the information on the files are accurate and up-to-date when other team members need those files.Created at least five Student Support Videos about Social Distancing, tips for reducing stress, and email etiquette to help LEAP students overcome the difficulties caused by the pandemic.Handled the task of providing the online LEAP Placement Test which involves sending the test to new students, collecting the test, then working with the group of teachers who mark the test and revealing the results.Cooperated with the supervisor to conduct the course evaluation survey each session by using SurveyMonkey in order to provide valuable output in terms of improving the program. Updated the International Students Tracking spreadsheet twice a month to help the International Education (IE) department and LEAP Program keep up with the info on new students’ payments and their plans so that IE can have a better method to follow up with those prospective students

Provided assistance with some of the day-to-day operational activities Increased enrolment in LEAP Success WorkshopsAssisted with the LEAP Volunteer ProgramGathered ideas and creating more student information videosImproved the connections between LEAP students and on-campus resources

Supported Program Coordinator in preparing and delivering the annual LEAP Graduation Celebration directing contacted the Grads and prepared logistics such as catering, facilities and materials.Planed LEAP’s first-ever Volunteer Appreciation Event to recognize the contribution of LEAP volunteers (generated ideas, made the outline and framework, created materials and presented)Made an animated video in order to engage more LEAP students in LEAP workshops designed to improve their English and help students adjust to a new life in Canada.Conducted two surveys of LEAP students and instructors to figure out the best methods of delivering LEAP workshop information; and implement strategies to encourage more students to join the workshops.Handled some administrative tasks.

Helped the Program Coordinator to display the art materials to announce the Fine Arts’ event and workshops. Set up the classroom for students of Drawing and Design classes; organized drawing papers, easels and other supplies.Delivered art materials.Checked supplies inventory.Organized the supplies and materials.

Oversaw general store operations and customer relations.Maintained customer relationships by solving their problems or concerns on the phone and in person. Advertised the beauty supply store by creating the contents of promotions, selecting the pictures of products and sending them to the advertising agency to promote them in the Vietnamese newspapers. Designed the content for Instagram posts for a beauty supply store by utilizing various images and changing the content of the posts every time so that the store can gain more traffic toward its social media platform and increase the awareness of the store as well.Made the task calendar ahead once a month to maintain the daily work of the beauty store. Managed the delivery process including taking orders, packaging, and following up to maximize the potential sales from customers who did not have time to come to the store.Analyzed sales revenue every quarter by comparing the total amount of each customer as well as their frequency with the previous period to identify if any problems happened to our customers.Analyzed sales units every month by checking the inventory and comparing it to the previous period to adjust the strategy for each item if necessary.

Took care of around ten contracts per week regarding composing documents, contacting clients, generating the delivery calendar, solving problems, and issuing commercial invoices to reach the department’s goal for sales.Arranged the daily tasks in priority order by listing them on paper with stick boxes to avoid missing the deadline and completing them on time at the end of the day. Joined many company activities to build up the inner network such as the company's volunteer jobs and music performance.

Connected with 60 customers a day by calling them based on the phone number on the Yellow page website to expose the company’s business and get as much attention from customers with the hope of signing at least 1-2 contracts.Prepared documents for 2-3 import shipments a week by taking the official information from the agency and customs, doing manifest online and submitting the Delivery Order to ensure the cargo clearance works well.Reported daily income and expenses to the director by recording any receipts and expenditures on an excel file and sending this file to the director at the end of the day to ensure the accuracy of the monthly accounting report.