• Supervised workflow for fast-paced environment, including showroom & office oversight, e-commerce transactions, freight scheduling & logistics, customer estimates, & scheduling• Overhauled the daily operations of a retail flooring company by digitizing the office workflow, establishing data backup and security protocols, & by optimizing remote & mobile functions for all employees. This resulted in the elimination of paperwork & redundancy, prevented loss of data, and greatly increased… Show more • Supervised workflow for fast-paced environment, including showroom & office oversight, e-commerce transactions, freight scheduling & logistics, customer estimates, & scheduling• Overhauled the daily operations of a retail flooring company by digitizing the office workflow, establishing data backup and security protocols, & by optimizing remote & mobile functions for all employees. This resulted in the elimination of paperwork & redundancy, prevented loss of data, and greatly increased efficiency of office operations.• Assumed accounting duties & streamlined processes, thereby bringing accounts payable/receivable 100% current. Show less

• Streamlined all operations of flooring department, including sales, project estimates, project management, and customer claims. This resulted in greater profitability, efficiency, and accuracy in department sales and claims.• Managed hundreds of flooring projects from start to completion, including: job measurements, ordering of materials, installation diagrams, oversee job sites during installation, follow-up after job completion, & resolution of any issues. Consistently recognized by… Show more • Streamlined all operations of flooring department, including sales, project estimates, project management, and customer claims. This resulted in greater profitability, efficiency, and accuracy in department sales and claims.• Managed hundreds of flooring projects from start to completion, including: job measurements, ordering of materials, installation diagrams, oversee job sites during installation, follow-up after job completion, & resolution of any issues. Consistently recognized by customers & contractors for superior service & attention to detail.• Managed all daily operations of 15,000 square foot showroom, including regular maintenance & updating of all showroom merchandising & displays.• Guided the purchase and implementation of new company hardware and software. Overhauled store infrastructure to optimize resources, enhance efficiency of daily operations, and ensure high levels of security and data recovery. Show less

• Contributed to success of branch sales goals in meeting or exceeding sales expectations by proactively analyzing sales opportunities for new and existing customers.• Coordinated with branch staff to successfully meet or exceed referral goals by analyzing customer accounts, recommending investment opportunities, and referring customers to branch investment officers.• Recognized by upper management for providing superior customer service, resulting in improved customer satisfaction… Show more • Contributed to success of branch sales goals in meeting or exceeding sales expectations by proactively analyzing sales opportunities for new and existing customers.• Coordinated with branch staff to successfully meet or exceed referral goals by analyzing customer accounts, recommending investment opportunities, and referring customers to branch investment officers.• Recognized by upper management for providing superior customer service, resulting in improved customer satisfaction scores for branch. Show less

• Supervised opening of new company branch involving set-up of 5000 square foot showroom, inventory, and offices.• Successfully co-managed two largest stores in market that generated one million dollars in revenue annually.