Jackelyne Miasco Email & Phone Number

Valenzuela, Ncr, Ph

Manila, National Capital Region, Philippines

● Managing 16 diverse team members● Lead daily team meeting, management and client meetings● Dealing with team's access and IT related issues● Manage the achievement of Key Performance Indicators (KPIs)● Perform daily review of work processes and ensure SLA’s are met● Provide assistance to team members in accordance with established practices and procedures● Monitor and assist team members in the daily operation aspects of the process including reviewing the status and performance against targets, performing root cause analysis of variances and making improvements to meet the targets● Coach, guide and train team members by providing creative ideas and ways on how to carry out the respective tasks towards providing excellent service● Assist in hiring, selection and training of new team members● Help provide leverage to our fund administrators by effectively supporting administration services provided to management companies of our fund clients● Provide support on bookkeeping, cash reconciliation, financial statement and any client requests● Processing journal entry for client expenses, credit card payments, payroll, investments● Manage accounts payable, accounts receivable and other general ledger accounts● Provide reports as agreed with the client● Monitor and evaluate all processes and implement improvement to ensure customer clients receive appropriate and high-quality services as committed

Uptown Mall, Bgc, Taguig City

• Managing the team and workload – strategizing daily deliverables and ensures timely and accurate completion of the work • Handling team escalations, process queries and operational issues • Dealing with team's access and IT related concerns • Conducts performance management, career development plans and monthly coaching/mentoring sessions to direct reports • Involved in team’s hiring process as one of the interviewers • Act as a support team for all Fund Administration teams in Guernsey; supports Private Equity Entities • Reviewing payments, fx’s, cash transfers, investment funding, bank memo, booking of journal entries on Investran and email management via Egain • Receiving instruction types such as expense invoices, management fees, performance fees, administration fees, capital call, investment drawdown/distributions, loan repayment/drawdown • Posting entries between master and sub-accounts; booking debits and credits • Handling invoices to pay via QEB/BBL and GCM systems; also, on 3rd party payment portals (JPMorgan, Citibank, HSBC, Barclays, RBS Bankline, Lloyds Bank) • Conduct training sessions to Manila and Guernsey partners for process efficiencies • Proactive on process improvement initiatives that creates time saves and robust controls in place • Facilitate team meetings and oversight calls with home location, management team and partners • Perform and accomplish KPI and dashboard reporting on a timely manner • Co-migrated review process from Guernsey to Manila, bringing additional 5 FTE’s

Uptown Mall, Bgc, Taguig City

• Act as a support team for all Fund Administration teams in Guernsey; supports Private Equity Entities • Processing payments, fx’s, cash transfers, investment funding, bank memo, booking of journal entries on Investran and email management via Egain • Receiving instruction types such as expense invoices, management fees, performance fees, administration fees, capital call, investment drawdown/distribution, loan repayment/drawdown • Posting entries between master and sub-accounts; booking debits and credits • Handling invoices to pay via QEB/BBL and GCM systems; also, on 3rd party payment portals (JPMorgan, Citibank, HSBC, Barclays, RBS Bankline, Lloyds Bank) • Monitor/strategize daily workload to ensure that the agreed SLAs are met, and robust controls are in place • Act as a subject matter expert; mentor junior partners and assist them with their process queries • Handling escalations/issues and collaborate with Home Location and other business units • Organize and facilitate team meetings, oversight calls and service reviews on both locations • Responsible for various admin reporting’s • Conduct trainings to new joiners, swing capacity partners, and home location • Breaking silos through idea generation by creating FAQ's and process templates which creates processing time saves of 25%; and updating Detailed Procedure Analysis Document (DPAD)

Uptown Mall, Bgc, Taguig City

• Supporting Ireland Team for the processing of third party, management, performance, and directors fee payments along with the calculation and filing of all related tax returns • Responsible for the preparation and review of client budgets • Ensure all deliverables are within agreed SLA's and strong controls are in place • Act as a subject matter expert and assist partners with their process queries • Escalate issues and communicate effectively with Home Location and other business units • Lead daily huddles, calls, meetings, and presentations on both locations • Working with process optimization projects and various ad-hoc tasks • Provide trainings to enable partners to swing with different processes • Innovative on creating FAQ's and templates to establish work efficiencies; updating Detailed Procedure Analysis Document (DPAD) to streamline the process

Net Plaza Bldg., Bonifacio Global City, Taguig

• Support the day-to-day operations for transaction processing of trades received from global and domestic clients • Investigating and reconciling stocks and cash breaks from accounting and custody systems via TLM • Book, amend, delete trades from the accounting system • Monitor and analyze real time financial market data and place trades on Bloomberg • Allocating breaks related to COAC, Income and Derivatives to its respective teams for further resolution • Escalating issues including supporting document of analysis • Liaise with internal clients, client services and relationship managers • Possess knowledge on working of capital market • Ability to work under pressure and meet stringent deadlines • Undergo cross training on other team's process and perform as needed

Net Plaza Bldg., Bonifacio Global City, Taguig

• Mitigate risk for Chase and/or Investors on loans in default by providing support to the Short Sale Department • Reviews and analyzes required liquidation documents to help obtain a full package • Maintains responsibility for timely and accurate system updates and loan status maintenance • Prepare accounts for short sale review of the Underwriter and Negotiator by applying appropriate analysis and audit reviews

Net Plaza Bldg., Bonifacio Global City, Taguig

• Responsible for completing claim filing functions for JPMorgan Chase Claims Operations • Filing claims involves reconciling histories, gathering pertinent supporting documentation and data input of claims into MI websites in accordance with their regulations and within required timeframes • Reconciling claim funds and thorough data analysis in resubmitting curtailments • Updating systems of the steps recording claim filing dates and details and must be balanced to advances on the default system of records • Work with management and peers to ensure potential issues are communicated effectively and timely • The ability to work with urgency and under conditions where timeliness is critical • Ability to be cross trained on different functions depending upon workload

Eastwood, Libis, Quezon City

• Handling accounts of 668 units of The Eastwood Excelsior Condominium • Ensures that all accounting and bookkeeping procedures are strictly complied with • Manage Cash Reconciliation, Accounts Payable, Accounts Receivable • Performs reconciliation of accounts and financial statement • Updating Cash Position Report to identify the financial status of the association • Responsible for filing and other related matters to Bureau of Internal Revenue • Monitors property equipment and office supplies inventory • Keeps an updated record of pertinent information regarding persons related to the property • Assists the Property Administrator in ensuring that all customer calls and complaints are recorded and, if possible, responded to within the day

Bachelor Of Science Major In, Accountancy

Education record

Education record